Service Manager - Mercedes Benz

LSH Auto Limited; Birmingham; Hybrid; GBP 45.000 - 70.000; Vollzeit

Benefits dieser Stelle

Mercedes Benz training

Colleague referral bonus

Life Assurance (4x annual salary)

Company Pension

31 days holiday increasing with tenure

Wellbeing support

Comprehensive Learning and Development

Colleague Car Purchase Scheme

Zusammenfassung

LSH Auto Limited in Birmingham seeks a dedicated Service Manager to lead the service department and optimize operations while maintaining high customer satisfaction and efficiency.

You will oversee daily workflows, manage the service team, and collaborate with other departments to meet business goals. The role requires strong leadership, automotive service experience, and data-driven decision making. A company car or car allowance is provided along with a competitive benefits package.

Qualifikationen

• Proven experience in managing service operations within the automotive industry.
• Strong leadership and team management abilities.
• Excellent organizational and communication skills.
• Experience using service management software and data analysis tools.
• Financial understanding to manage budgets and service profitability.

Aufgaben

• Lead and manage the service team including technicians and advisers to achieve targets.
• Implement and monitor service processes to improve efficiency and customer experience.
• Manage scheduling, resource allocation, and workflow within the service department.
• Ensure compliance with company policies and industry standards.
• Analyse service department performance data to identify areas for improvement.
• Support the development and training of team members.
• Collaborate cross-functionally to achieve business goals.

Kenntnisse

Service operations management

Leadership

Communication

Data analysis

Budget & profitability

Driver's license

Tools

Service management software

Jobbeschreibung

LSH Auto is searching for a dedicated Service Manager to lead and optimise our service department. In this role, you will be responsible for ensuring seamless service operations while maintaining high standards of customer satisfaction and operational efficiency.

You will oversee daily workflows, manage the service team, and work closely with other departments to meet and exceed business objectives.

Hours - 45

Salary - Competitive plus OTE bonus plus Company Car or Car Allowance

Responsibilities:

• Lead and manage the service team including technicians and advisors to achieve performance targets.
• Implement and monitor service processes to improve efficiency and customer experience.
• Manage scheduling, resource allocation, and workflow within the service department.
• Ensure compliance with company policies and industry standards.
• Analyse service department performance data to identify areas for improvement.
• Support the development and training of team members.
• Collaborate cross-functionally to achieve overall business goals.

We are looking for candidates who possess:

• Proven experience in managing service operations within the automotive industry.
• Strong leadership skills with ability to manage and motivate a team.
• Excellent organizational and communication skills.
• In-depth knowledge of service delivery and customer service best practices.
• Experience using service management software and data analysis tools.
• Strong problem-solving and decision-making capabilities.
• Financial understanding to manage budgets and service profitability.
• Valid driver's licence.

Benefits Include:

Colleague Referral Scheme (£500 - £1000)

• A range of Mercedes Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
• Committed to continuous fully funded Learning and Development