Service Manager

LSH Auto Limited; Birmingham; Hybrid; GBP 42,000 - 66,000; Full time

Benefits offered by this job

Colleague Referral Scheme (£500 - £100

Mercedes Benz training and leadership进

Job summary

LSH Auto Limited in Birmingham is seeking a dedicated Service Manager to lead the service department, optimise operations, and maintain the highest standards of customer satisfaction. You will oversee daily workflows, coach technicians and advisors, and drive improvements in efficiency and service quality.

This role offers a competitive salary with an OTE bonus, a company car or car allowance, 45-hour weeks, and opportunities to develop through Mercedes Benz training and leadership programmes as

Qualifications

• Proven experience managing service operations in the automotive industry.
• Strong leadership and ability to motivate a team.
• Excellent organizational and communication skills.
• In-depth knowledge of service delivery and customer service best practices.
• Experience using service management software and data analysis tools.
• Strong problem-solving and decision-making capabilities.
• Financial understanding to manage budgets and service profitability.
• Valid driver's licence.

Responsibilities

• Lead and manage the service team including technicians and advisors to achieve performance targets.
• Implement and monitor service processes to improve efficiency and customer experience.
• Manage scheduling, resource allocation, and workflow within the service department.
• Ensure compliance with company policies and industry standards.
• Analyse service department performance data to identify areas for improvement.
• Support the development and training of team members.
• Collaborate cross-functionally to achieve overall business goals.

Skills

Leadership

Customer service

Organizational skills

Communication

Problem-solving

Decision-making

Financial acumen

Driver's licence

Tools

Service management software

Data analysis tools

Budgeting software

Job description

LSH Auto is searching for a dedicated Service Manager to lead and optimise our service department. In this role, you will be responsible for ensuring seamless service operations while maintaining high standards of customer satisfaction and operational efficiency.

You will oversee daily workflows, manage the service team, and work closely with other departments to meet and exceed business objectives.

Hours - 45

Salary - Competitive plus OTE bonus plus Company Car or Car Allowance

Responsibilities:

• Lead and manage the service team including technicians and advisors to achieve performance targets.
• Implement and monitor service processes to improve efficiency and customer experience.
• Manage scheduling, resource allocation, and workflow within the service department.
• Ensure compliance with company policies and industry standards.
• Analyse service department performance data to identify areas for improvement.
• Support the development and training of team members.
• Collaborate cross-functionally to achieve overall business goals.

We are looking for candidates who possess:

• Proven experience in managing service operations within the automotive industry.
• Strong leadership skills with ability to manage and motivate a team.
• Excellent organizational and communication skills.
• In-depth knowledge of service delivery and customer service best practices.
• Experience using service management software and data analysis tools.
• Strong problem-solving and decision-making capabilities.
• Financial understanding to manage budgets and service profitability.
• Valid driver's licence.

Benefits Include:

Colleague Referral Scheme (£500 - £1000)

• A range of Mercedes Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
• Committed to continuous fully funded Learning and Development