Automotive Service Manager - Lead Ops (Company Car/Allowance)

LSH Auto; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Colleague Referral Scheme (£500 - £100

Mercedes Benz training programmes

Colleague Car Purchase Scheme

Eye care Vouchers

Life Assurance (4 x annual salary)

31 days holiday

Wellbeing Support

Company Pension

Learning and Development

Job summary

LSH Auto is seeking a dedicated Service Manager to lead the service department in Birmingham and to optimise daily operations, aiming for high customer satisfaction and operational efficiency.

The role involves managing technicians and advisors, refining service processes, and driving performance through data-driven decisions. Candidates should have automotive service experience, strong leadership, and excellent communication skills.

Qualifications

• Proven experience in managing service operations within the automotive industry.
• Strong leadership skills with ability to manage and motivate a team.
• Excellent organizational and communication skills.
• In-depth knowledge of service delivery and customer service best practices.
• Experience using service management software and data analysis tools.
• Strong problem-solving and decision-making capabilities.
• Financial understanding to manage budgets and service profitability.
• Valid driver's licence.

Responsibilities

• Lead and manage the service team including technicians and advisors to achieve performance targets.
• Implement and monitor service processes to improve efficiency and customer experience.
• Manage scheduling, resource allocation, and workflow within the service department.
• Ensure compliance with company policies and industry standards.
• Analyse service department performance data to identify areas for improvement.
• Support the development and training of team members.
• Collaborate cross-functionally to achieve overall business goals.

Skills

Leadership

Service operations management

Organizational skills

Communication skills

Data analysis

Budgeting

Driver's license

Service management software

Tools

Service management software

Job description

LSH Auto is seeking a dedicated Service Manager to lead the service department in Birmingham and to optimise daily operations, aiming for high customer satisfaction and operational efficiency.

The role involves managing technicians and advisors, refining service processes, and driving performance through data-driven decisions. Candidates should have automotive service experience, strong leadership, and excellent communication skills.