Service Manager

LSH Auto UK Limited; Birmingham; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Colleague Referral

Mercedes-Benz training

Leadership programmes

Car Purchase Scheme

Eye care voucher

Life Assurance

Annual leave 31-38 days

Wellbeing support

Company pension

Learning & development

Job summary

LSH Auto UK Limited is seeking a dedicated Service Manager to lead and optimise the service department, ensuring seamless operations and high customer satisfaction. You will oversee daily workflows and manage the service team of technicians and advisors, collaborating with other departments to meet business objectives.

The role is 45 hours weekly with a competitive package including OTE bonus and a company car or car allowance.

Qualifications

• Experience managing automotive service operations.
• Strong leadership and team motivation.
• Excellent organizational and communication skills.
• Experience with service data analysis and budgeting.
• Valid driver's licence.

Responsibilities

• Lead and manage the service team to meet targets.
• Implement and monitor service processes for efficiency.
• Schedule, allocate resources, and manage service workflows.
• Ensure compliance with policies and industry standards.
• Analyze performance data to identify improvements.
• Support training and development of team members.
• Collaborate with other departments to hit business goals.

Skills

Service management

Team leadership

Customer service

Process improvement

Data analysis

Budgeting

Communication

Driving license

Job description

LSH Auto is searching for a dedicated Service Manager to lead and optimise our service department. In this role, you will be responsible for ensuring seamless service operations while maintaining high standards of customer satisfaction and operational efficiency. You will oversee daily workflows, manage the service team, and work closely with other departments to meet and exceed business objectives. Hours - 45 Salary - Competitive plus OTE bonus plus Company Car or Car Allowance

Responsibilities

• Lead and manage the service team including technicians and advisors to achieve performance targets
• Implement and monitor service processes to improve efficiency and customer experience
• Manage scheduling, resource allocation, and workflow within the service department
• Ensure compliance with company policies and industry standards
• Analyse service department performance data to identify areas for improvement
• Support the development and training of team members
• Collaborate cross-functionally to achieve overall business goals

Requirements

We are looking for candidates who possess:

• Proven experience in managing service operations within the automotive industry
• Strong leadership skills with ability to manage and motivate a team
• Excellent organizational and communication skills
• In-depth knowledge of service delivery and customer service best practices
• Experience using service management software and data analysis tools
• Strong problem-solving and decision-making capabilities
• Financial understanding to manage budgets and service profitability
• Valid driver's licence

Benefits

• Colleague Referral Scheme (£500 - £1000)
• A range of Mercedes Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension

Committed to continuous fully funded Learning and Development