Automotive Service Lead — Optimize Ops & CX

LSH Auto Limited; United Kingdom; Remote; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Colleague Referral Scheme

Mercedes Benz training programmes

Platinum Plus Rewards

Car Purchase Scheme

Eye care vouchers

Life Assurance (4 x annual salary)

Holiday entitlement (31 days rising to

Wellbeing support

Company pension

Learning & development

Job summary

LSH Auto Limited is seeking a Service Manager to lead and optimise the service department in the United Kingdom. You will oversee daily workflows, manage the service team, and collaborate with other departments to meet business objectives.

The role involves 45-hour weeks with a salary package that includes a competitive base, OTE bonus, and a company car or car allowance, fostering operational excellence and superior customer service.

Qualifications

• Proven experience managing service operations in automotive sector.
• Excellent leadership and team-motivation skills.
• Strong organizational and communication abilities.
• Knowledge of service delivery and customer service best practices.
• Experience with service management software and data analysis.

Responsibilities

• Lead and manage the service team to meet performance targets.
• Implement and monitor service processes to enhance efficiency and customer experience.
• Oversee scheduling, resources, and workflows in the service department.
• Ensure compliance with company policies and industry standards.
• Analyze service data to identify improvement opportunities.
• Support training and development of team members.
• Collaborate with other departments to achieve business goals.

Skills

Leadership

Service operations

Customer satisfaction

Data analysis

Scheduling

Budget management

Team development

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

Service management software

Data analysis tools

Job description

LSH Auto Limited is seeking a Service Manager to lead and optimise the service department in the United Kingdom. You will oversee daily workflows, manage the service team, and collaborate with other departments to meet business objectives.

The role involves 45-hour weeks with a salary package that includes a competitive base, OTE bonus, and a company car or car allowance, fostering operational excellence and superior customer service.