Automotive Service Delivery Analyst - Ops & Improvement

Lookers; Leeds; Hybride; GBP 33 000 - 38 000; Plein temps

Avantages offerts par ce poste

Competitive salaries and progression

Generous annual leave

Enhanced family leave

Techscheme for tech purchases

Eyecare vouchers

GP services via Smart Health

Dental insurance

Critical illness cover

MyView PayNow access

Travel insurance

Home and tech vouchers

Lookers discount program

Résumé du poste

Lookers is recruiting a Service Delivery Analyst in Leeds, hybrid role with travel as required. Salary £32,500–£37,500. Permanent, full-time. You will drive operational excellence, service improvements, and customer satisfaction across the business.

You will bring experience in finance operations, dealer management systems, and a collaborative approach with UK and offshore teams to ensure robust controls and continued change in a customer-first mindset.

Qualifications

• Experience in finance operations, dealer management systems, and process improvement.
• 2+ years' experience in Accounts Payable, Accounts Receivable, or Order-to-Cash functions.
• Experience working within an FCA-regulated environment.
• Ability to influence and support teams across multiple locations.
• Experience managing workloads and prioritising effectively within a developing team environment.

Responsabilités

• Monitoring performance and controls across your area of responsibility.
• Supporting and developing relationships with offshore teams to ensure service levels are achieved.
• Driving continuous process improvement initiatives and identifying opportunities for increased efficiency.
• Conducting analysis of team performance, ways of working, and operational effectiveness.
• Managing stakeholder relationships across the business to support change initiatives and business priorities.
• Ensuring key controls, reconciliations, and compliance activities are completed and maintained.
• Reviewing and updating Standard Operating Procedures, recommending improvements where appropriate.
• Providing exceptional customer service to both internal and external stakeholders, including supplier engagement via telephone.
• It may be necessary to support our offshore teams through coaching and or sharing your motor vehicle industry knowledge

Connaissances

Accounts payable

Accounts receivable

Order-to-cash

Dealer management systems

Analytical skills

Process improvement

Stakeholder management

Change management

Communication skills

Formation

Experience in FCA-regulated environment

Outils

Dealer management systems

Description du poste

Lookers is recruiting a Service Delivery Analyst in Leeds, hybrid role with travel as required. Salary £32,500–£37,500. Permanent, full-time. You will drive operational excellence, service improvements, and customer satisfaction across the business.

You will bring experience in finance operations, dealer management systems, and a collaborative approach with UK and offshore teams to ensure robust controls and continued change in a customer-first mindset.