Automotive Service Concierge – Customer-First Advisor

Pentagon Group; Stoke-on-Trent; Vor Ort; GBP 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

31 days holiday

Recommend a Friend

Discounted days out

Retail discounts

Fully funded qualifications

Manufacturer training

Salary Finance

Employee Assistance Programme

Team Pension Scheme

Friends & family referrals

Discounts on products and services

Zusammenfassung

Pentagon Motor Group is recruiting a Service Advisor to join the Stoke-on-Trent team. You will deliver exceptional aftersales service, handle customer enquiries, and support the service department to ensure smooth workshop operations.

The role requires past experience in similar roles, a strong customer service mindset, and the ability to work in a busy environment with accurate administration and clear communication.

Qualifikationen

• Previous experience in a similar role.
• Experience in a busy, fast paced office environment.
• Excellent customer service skills and a positive can-do attitude.
• Ability to calmly manage difficult situations.

Aufgaben

• Deliver exceptional aftersales service and maintain customer confidence.
• Manage customer enquiries and promote value-added services.
• Coordinate workshop loading and maintain documentation and communication with customers.
• Act as a liaison between customers and the workshop to ensure a professional service.
• Provide clear information on repairs, costs, and timescales.

Kenntnisse

Customer service

Communication

Organisation

Team player

Calm under pressure

Jobbeschreibung

Pentagon Motor Group is recruiting a Service Advisor to join the Stoke-on-Trent team. You will deliver exceptional aftersales service, handle customer enquiries, and support the service department to ensure smooth workshop operations.

The role requires past experience in similar roles, a strong customer service mindset, and the ability to work in a busy environment with accurate administration and clear communication.