Premium Auto Service Advisor | Customer Experience

Drive Motor Retail; Weston-super-Mare; On-site; GBP 28,000 - 37,000; Full time

Benefits offered by this job

Company pension

Annual leave 24–27 days

Staff discounts

Health & wellbeing support

Rewards portal

Referral bonuses

Professional development

Team environment

Job summary

Drive Motor Retail in Weston-super-Mare is seeking a Commercial Service Advisor to deliver a premium customer experience from booking to vehicle collection. You will work with the workshop and parts teams to ensure quality service and timely updates for customers.

The role requires strong communication and organisational skills, IT proficiency with DMS/booking systems, and a valid UK driving licence held for at least two years.

Qualifications

• Experience in a Service Advisor role or similar customer service environment.
• Excellent communication and organisational skills.
• Friendly, professional manner focused on customer satisfaction.
• Full UK driving licence held for a minimum of 2 years.

Responsibilities

• Greet customers and handle service enquiries in person and over the phone.
• Book vehicles into the workshop, accurately inputting details into the system.
• Provide clear explanations of work required and keep customers informed throughout the service process.
• Liaise with the workshop team to monitor job progress and ensure completion deadlines are met.
• Produce accurate invoices and explain charges to customers at collection.
• Upsell additional services, maintenance packages, and products where appropriate.
• Handle complaints and queries professionally and efficiently.
• Maintain high standards of showroom and reception area presentation.

Skills

Customer service

Communication

Organisational skills

Teamwork

IT skills

DMS familiarity

Driving licence

Job description

Drive Motor Retail in Weston-super-Mare is seeking a Commercial Service Advisor to deliver a premium customer experience from booking to vehicle collection. You will work with the workshop and parts teams to ensure quality service and timely updates for customers.

The role requires strong communication and organisational skills, IT proficiency with DMS/booking systems, and a valid UK driving licence held for at least two years.