Service Advisor - Automotive

Steven Eagell Group; Ashford; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave + Bank Holidays +

Birthday Off

Long Service Awards

Car Benefit Scheme

Sales Incentives

Training provided

Company pension scheme

Death in Service

Perk Box discounts

In-house qualifications

Staff referral scheme

Medical cover

Job summary

Steven Eagell Group is seeking a Service Advisor in Ashford to manage the service journey end-to-end and deliver outstanding customer experiences. You will represent the Toyota brand, resolve customer needs, and coordinate workshops to ensure a seamless service experience.

The role requires high levels of customer service, strong communication, and a proactive, organized approach in a busy environment. A full UK driving licence is essential.

Qualifications

• A proven high level of customer service skills required.
• Strong communication skills and ability to explain complex matters clearly.
• Must have a Full UK Driving License.

Responsibilities

• Deliver exceptional aftersales customer care and build rapport to understand needs.
• Provide accurate estimates, manage scheduling and workshop coordination.
• Identify sales opportunities and promote genuine parts and services.

Skills

Customer service skills

Strong communication

Proactive attitude

Team player

Job description

# Vacancies## Service Advisor - AutomotiveApply: Toyota Ashford: Full time: Posted Yesterday: End Date: November 11, 2026 (11 days left to apply): JR100547**Salary:** from £28,000 base, with £30,000 guaranteed in the first 12 months. £35,000 OTE**Must Have**: A Full UK Driving License## **About Steven Eagell**As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.**Your Responsibilities as a Service Advisor:**Customers spend more time with Service than Sales, making the Service Advisor a key customer-facing role. You’ll build long-term relationships, manage the service journey end-to-end, and represent the Toyota brand while resolving customer needs.* Deliver exceptional aftersales customer care, building rapport to understand needs and guide customers to the right products and services.* Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience.* Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.**What we are looking for in a Service Advisor:*** A proven high level of customer service skills, and enjoyment in working with the people.* Previous experience of working in customer service, preferably in an automotive setting but not essential* Strong communication skills and the ability to explain complex matters in understandable terms.* Able to take initiative and ownership of issues with a proactive can-do attitude.* Able to multi-task and switch between tasks whilst remaining organised.* A team player who offers help and support to others.* Willingness to learn and keep up to date with product and technical information.* Thrives in a high-pressured environment.**What we offer you:*** 25 days annual leave + Bank Holidays and your Birthday Off* Long Service Awards / Colleague Recognition* Enhanced Maternity / Paternity at qualifying service length* Car Benefit Scheme after successful completion of a probation period* Sales Incentives* Comprehensive training provided* Company pension scheme* Death in Service* Access to high street discounts through Perk Box* In-house, manufacturer & professional qualifications* Staff referral scheme* Access to medical cover through Simply Health### ## If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.