Automotive Service Advisor Apprentice – Level 2 Training

Stellantis UK; Coventry; On-site; GBP 18,000 - 23,000; Full time

Job summary

Simon Bailes Peugeot Northallerton is seeking a motivated Service Advisor Apprentice. This paid apprenticeship combines on-the-job training with nationally recognised Level 2 training, delivering a clear route into automotive service careers.

You will schedule service appointments, liaise with technicians, and learn at The Performance Academy, Coventry, with structured Off-the-Job learning and EPA assessment under IMI standards.

Qualifications

• GCSE Maths and English (A-C / 9-4) required.
• Level 2 Customer Service Practitioner Apprenticeship (IMI) provides the formal qualification.

Responsibilities

• Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
• Greet customers professionally to ensure a positive service experience
• Liaise between customers and service technicians regarding vehicle concerns, service requirements, and estimated completion times
• Interpret maintenance schedules, service manuals, and repair estimates to provide accurate recommendations
• Coordinate with parts departments to ensure timely availability of components
• Keep customers updated on service progress, including any additional work identified during inspections
• Handle customer complaints professionally, striving for satisfactory resolutions
• Use computerised systems to input service orders, generate invoices, and maintain customer records
• Maintain a clean and organised service reception area
• Attend all training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness

Skills

Excellent communication skills

Strong problem-solving

Attention to detail

Basic IT skills

Teamwork

Education

GCSE Maths and English (A-C / 9-4)

Level 2 Customer Service Practitioner Apprenticeship (IMI)

Job description

Simon Bailes Peugeot Northallerton is seeking a motivated Service Advisor Apprentice. This paid apprenticeship combines on-the-job training with nationally recognised Level 2 training, delivering a clear route into automotive service careers.

You will schedule service appointments, liaise with technicians, and learn at The Performance Academy, Coventry, with structured Off-the-Job learning and EPA assessment under IMI standards.