Automotive Service Advisor Apprentice (Level 2)

Stellantis UK; Folkestone; On-site; GBP 11,000 - 15,000; Full time

Job summary

Wilmoths Citroen Folkestone is offering a Service Advisor Apprentice role, pairing paid employment with nationally recognised Level 2 training in IMI. You will work 40 hours a week, with learning including Off-the-Job sessions at The Performance Academy, Coventry, and travel for week-long blocks.

Training aligns with IMI standards for a clear automotive service pathway. You will support service coordination, customer communication, and workshop liaison, developing hands-on skills while earning a

Qualifications

• Genuine interest in vehicle service and customer support.
• Strong communication and interpersonal skills.
• Willingness to learn and follow training instructions.

Responsibilities

• Assist customers in scheduling service appointments and provide information on services.
• Greet customers professionally to ensure a positive service experience.
• Liaise between customers and technicians regarding vehicle concerns and timelines.
• Interpret maintenance schedules and repair estimates to advise customers.
• Coordinate with parts to ensure timely availability of components.
• Keep customers updated on service progress and any additional work.

Skills

Customer service

Communication

Teamwork

Organisation

Education

Level 2 Customer Service Practitioner Apprenticeship (IMI)

Job description

Wilmoths Citroen Folkestone is offering a Service Advisor Apprentice role, pairing paid employment with nationally recognised Level 2 training in IMI. You will work 40 hours a week, with learning including Off-the-Job sessions at The Performance Academy, Coventry, and travel for week-long blocks.

Training aligns with IMI standards for a clear automotive service pathway. You will support service coordination, customer communication, and workshop liaison, developing hands-on skills while earning a