Automotive Sales Support & Reporting Specialist

CHERY UK; England; On-site; GBP 26,000 - 34,000; Full time

Job summary

CHERY UK is seeking a Sales Support Specialist to bolster the automotive sales team. You will oversee sales operations, coordinate with dealers, manage administrative tasks, and support campaigns with accurate reporting and timely responses.

The role requires at least two years in automotive or leasing, strong IT skills (Microsoft Office, Excel), and solid numeracy and literacy. You will work with colleagues to ensure smooth processes and high customer satisfaction.

Qualifications

• At least two years’ experience within the automotive and/or leasing industry is desirable.
• Experience in Fleet/Retail Administration and working with customers.
• A proficient level of numeracy and literacy with good written and verbal communication skills.
• Strong IT skills and is competent in using Microsoft Office, including Microsoft Excel.
• Be a motivated and well‑organised individual, including the ability to work on your initiative with support from your Line Manager.
• The ability to work well within a team and can support and challenge colleagues appropriately.

Responsibilities

• Generate industry reports using SMMT and Insight data.
• Prepare and manage daily, weekly, and monthly sales reports, including forecasts and performance metrics.
• Coordinate communication between customers, dealers, and internal teams, ensuring smooth operational processes.
• Oversee pricing strategies for campaigns and quarterly sales initiatives, ensuring alignment with business goals.
• Manage inbound customer inquiries via calls and emails, delivering prompt and accurate responses.
• Plan and organize marketing events, POS materials, and other sales support initiatives.
• Maintain and update CRM systems, including discount terms, and support fleet and Motability operations.

Skills

Numeracy

Written communication

Verbal communication

Organisation

Teamwork

Initiative

Tools

Microsoft Excel

Microsoft Office

CRM systems

Job description

CHERY UK is seeking a Sales Support Specialist to bolster the automotive sales team. You will oversee sales operations, coordinate with dealers, manage administrative tasks, and support campaigns with accurate reporting and timely responses.

The role requires at least two years in automotive or leasing, strong IT skills (Microsoft Office, Excel), and solid numeracy and literacy. You will work with colleagues to ensure smooth processes and high customer satisfaction.