Vehicle Sales Support Specialist

Changan UK R&D Centre Limited; Birmingham; On-site; GBP 28,000 - 36,000; Full time

Job summary

Changan Automobile seeks a UK Vehicle Sales Support Specialist to scale UK operations. You will manage end-to-end vehicle orders from the Retail Network, support wholesale planning and deliver data-driven insights through reporting and analysis.

You will collaborate across Logistics, Finance, Sales and HQ to ensure accurate data, proactive communication and strong dealer engagement, contributing to a seamless vehicle flow and customer satisfaction.

Qualifications

• Bachelor’s degree in Business, Operations, Finance, Supply Chain or a related field.
• Proficient with Power BI and Excel or similar BI tools.
• Ability to design automated reports and dashboards and deliver insights.

Responsibilities

• Responsible for processing and managing all vehicle orders from Changan UK to the Retail Network (Fleet and Retail).
• Support the UK Sales and Operations Manager with wholesale planning.
• Collaborate closely with Logistics, Finance, Sales and HQ teams to ensure alignment and consistency.
• Design, build and maintain the reporting on Changan UK, Fleet and Dealer stock performance.
• Identify trends, risks and opportunities within data sets and provide actionable recommendations.
• Continuously optimise reporting processes to improve automation, accuracy and relevance.
• Support consistent, clear and timely communications aligned with business priorities to relevant stakeholders.
• Strengthen dealer engagement on vehicle ordering by improving transparency, clarity and responsiveness to all vehicle ordering related queries.
• Support the National Fleet Sales Manager raising Fleet contracts and updating customer term agreements

Skills

Cross-functional communication

Analytical skills

Education

Bachelor’s degree in Business, Operations, Finance, Supply Chain or a related field

Tools

Power BI

Microsoft Excel

Job description

Changan Automobile, a prominent Chinese automotive manufacturer with a global footprint, is expanding its presence in the European market. Having established design and R&D centers in Europe since the early 2000s, Changan is now reinforcing its commitment to the region with a new European headquarters in Munich. Starting this summer, the company will launch operations across various European markets, introducing a lineup of vehicles that combine European design sophistication with cutting-edge Chinese technology. Focused on innovation and quality, Changan is excited to offer intelligent, stylish, and sustainable mobility solutions tailored to meet the needs of both Europe and the UK.

About the Role

We are seeking a highly organised, analytical and proactive UK Vehicle Sales Support Specialist to play a critical role in scaling of Changan’s UK business.

This position plays a critical role in supporting Changan UK's vehicle supply and sales operations. The position is responsible for managing the end-to-end vehicle ordering process for the Retail Network, supporting wholesale planning activities, and providing data-driven insights through reporting and analysis. Working closely with internal and external stakeholders, the role ensures the efficient flow of vehicles through the business while maintaining high levels of dealer engagement, operational accuracy, and communication excellence.

Requirements

Qualifications:

• Bachelor’s degree in Business, Operations, Finance, Supply Chain or a related field
• Minimum of 1+ years’ experience in automotive operations, sales operations, network management or commercial analysis roles

Skills we are looking for:

• Strong experience using Power BI/ Microsoft Excel or similar business intelligence tools
• Ability to create automated reporting solutions and dashboards
• Strong cross-functional and stakeholder communication skills

Main Duties and Responsibilities:

• Responsible for processing and managing all vehicle orders from Changan UK to the Retail Network (Fleet and Retail)
• Support the UK Sales and Operations Manager with wholesale planning
• Collaborate closely with Logistics, Finance, Sales and HQ teams to ensure alignment and consistency
• Design, build and maintain the reporting on Changan UK, Fleet and Dealer stock performance
• Identify trends, risks and opportunities within data sets and provide actionable recommendations
• Continuously optimise reporting processes to improve automation, accuracy and relevance
• Support consistent, clear and timely communications aligned with business priorities to relevant stakeholders
• Strengthen dealer engagement on vehicle ordering by improving transparency, clarity and responsiveness to all vehicle ordering related queries
• Support the National Fleet Sales Manager raising Fleet contracts and updating customer term agreements