Automotive Reservations Specialist: Customer Experience

Hollybank Trustees Ltd; Northampton; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

22 days holiday + birthday off

Pension & life insurance

Cycle to Work scheme

Job summary

William Morgan Group is seeking a Reservations Advisor (BMW, MINI) based at Wollaston Motors in Northampton. The role focuses on maximizing bookings, delivering exceptional customer service, and handling inquiries with professionalism.

You will support both BMW and MINI brands, engage in proactive outbound calls, and ensure accurate data entry while meeting targets. The work schedule is on-site with alternating hours and Saturday shifts as needed.

Qualifications

• Proven experience in delivering excellent customer service.
• Track record in sales or upselling opportunities.
• Ability to communicate clearly and professionally on the phone.

Responsibilities

• Maximise BMW/MINI bookings by handling inquiries and overcoming objections.
• Manage online bookings and contact customers about changes.
• Prospect for additional services, MOTs and recalls through outbound calls.
• Deliver outstanding service and manage customer expectations at all times.
• Ensure customer details are accurately recorded in line with GDPR policies.
• Maintain high attention to detail when creating bookings.
• Answer incoming calls within 15 seconds and route as needed.

Skills

Customer service

Sales

Phone skills

Attention to detail

Organisation

Job description

William Morgan Group is seeking a Reservations Advisor (BMW, MINI) based at Wollaston Motors in Northampton. The role focuses on maximizing bookings, delivering exceptional customer service, and handling inquiries with professionalism.

You will support both BMW and MINI brands, engage in proactive outbound calls, and ensure accurate data entry while meeting targets. The work schedule is on-site with alternating hours and Saturday shifts as needed.