Reservations Advisor

Wollaston Motors; Northampton; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

22 days holiday + Bank Holidays

Pension contribution & life insurance

Cycle to Work scheme

Job summary

William Morgan Group is seeking a Reservations Advisor in Northampton, England. Based at Wollaston Motors, you will manage bookings for BMW and MINI, handle enquiries with a proactive, customer-first approach, and uphold GDPR standards.

You’ll generate new leads via outbound calls while delivering outstanding service and accurate data handling. The role requires strong listening, multitasking, and drive to meet targets, with a focus on creating memorable customer experiences across a range of

Qualifications

• Proven experience in customer service and sales.
• Ability to meet targets and handle enquiries with urgency.
• Excellent phone, organizational and preparation skills.

Responsibilities

• Maximise BMW and MINI bookings by handling enquiries and delivering excellent customer service.
• Manage online bookings and inform customers of any changes.
• Prospect for services, MOTs and recalls to generate new bookings.
• Ensure accuracy of bookings and GDPR-compliant handling of customer data.
• Answer incoming calls promptly or transfer to appropriate department.

Job description

Based at: Wollaston Motors, Bedford Road, Northampton

Working Hours: Monday to Friday - 8:30am - 5.30pm & 9:00am - 6:00pm alternating weekly (or just 9:00am-6:00pm if you would prefer) + Saturdays on a rota basis 9:00am-1:00pm

You don't need automotive experience to deliver exceptional customer experiences at the William Morgan Group, just plenty of personality and a true passion for our Cars.

Working at for the William Morgan Group feels different to other careers - in or outside the automotive world. There's the passion our team have for the Group's world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction that comes from making every customer interaction memorable. And a sense of excitement about the future and what it holds. This is where to follow a career with the most forward-looking brands in automotive.

Your duties will include:

• Maximising both BMW and MINI bookings in the Wollaston and North Oxford Garage workshops by handling incoming enquiries using open questions, overcoming objections and providing excellent levels of customer service
• Manage online bookings effectively and contact customers where appropriate to advise of any changes required
• Generate more booking opportunities by completing prospecting calls to customers for Services, MOTs and Recalls
• Delivering outstanding customer service and Manage customers' expectations at all times.
• Ensure qualification of customer details in line with our GDPR policies and procedures.
• Ensure accuracy on each booking created by high levels of attention to detail and active listening
• Answer the customer's incoming phone call within 15 seconds, dealing with the enquiry immediately or transferring to a colleague or another department as appropriate.

Your profile:

As a reservations advisor, you will have proven experience in customer service and sales in order to meet customer expectations, anticipate their needs with a sense of urgency and overcome objections.You will:

• Be someone who is driven by achieving targets, like to use your own initiative to deliver outstanding service to the customer, and have excellent phone, organisational and preparation skills, coupled with a genuine passion for attention to detail.
• Provide a high quality of service ensuring attention to detail is maintained which will be monitored through regular call reviews
• Be able and willing to make outbound prospecting calls in order to build customer relationships and generate business
• Have the ability to multi-task and switch quickely between tasks,
• Demonstrate your desire to learn and keep up-to-date with technical/product information.

Why Work for William Morgan Group?

At William Morgan Group, our mission is delivering outstanding automotive services. We invest in our people, support long-term careers, and create an environment where ambition, professionalism, and customer focus are rewarded. Our benefits inclue:

• 22 days' holiday plus Bank Holidays rising with service, plus your birthday off
• Pension contribution, life insurance, paid volunteering time, and Cycle to Work scheme
• Company leasing Scheme and disctounts via our reward platform - WMG Savings

Reservations Advisor • Northampton, England, GB