Automotive Reservations Advisor – Booking & Service Support

Wollaston Motors; Northampton; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

22 days holiday + Bank Holidays

Pension contribution & life insurance

Cycle to Work scheme

Job summary

William Morgan Group is seeking a Reservations Advisor in Northampton, England. Based at Wollaston Motors, you will manage bookings for BMW and MINI, handle enquiries with a proactive, customer-first approach, and uphold GDPR standards.

You’ll generate new leads via outbound calls while delivering outstanding service and accurate data handling. The role requires strong listening, multitasking, and drive to meet targets, with a focus on creating memorable customer experiences across a range of

Qualifications

• Proven experience in customer service and sales.
• Ability to meet targets and handle enquiries with urgency.
• Excellent phone, organizational and preparation skills.

Responsibilities

• Maximise BMW and MINI bookings by handling enquiries and delivering excellent customer service.
• Manage online bookings and inform customers of any changes.
• Prospect for services, MOTs and recalls to generate new bookings.
• Ensure accuracy of bookings and GDPR-compliant handling of customer data.
• Answer incoming calls promptly or transfer to appropriate department.

Job description

William Morgan Group is seeking a Reservations Advisor in Northampton, England. Based at Wollaston Motors, you will manage bookings for BMW and MINI, handle enquiries with a proactive, customer-first approach, and uphold GDPR standards.

You’ll generate new leads via outbound calls while delivering outstanding service and accurate data handling. The role requires strong listening, multitasking, and drive to meet targets, with a focus on creating memorable customer experiences across a range of