Automotive Parts Apprentice — Academy Training + Car Scheme

Stellantis group; Manchester; Hybrid; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Training at dedicated Academy

Employee Car Scheme

Employee Share Scheme

Rewards Gateway discounts

Job summary

Stellantis &You UK is offering a customer service apprenticeship as a Parts Advisor. You will build relationships with customers and workshops, order, sell and manage stock of parts, and help ensure workshops run smoothly with the right parts and first-class service.

The program includes a 2-year fixed-term contract, academy training, in-house sessions, car and share schemes, and retailer discounts. You'll gain hands-on experience in the automotive aftersales sector while earning a salary.

Responsibilities

• Communicate clearly with customers & colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell-up the additional work advised through the Vehicle Health Check process.
• Create a seamless parts and admin process
• Receive in Parts from Hub Via Shipment Processing
• Monitor Parts Stock Levels and Inform Hub if requires attention
• Order Parts with the technicians on warranty or complex diagnostic repairs
• Manage & Invoicing Internal Job Cards for New & Used Cars
• Chase Back Ordered Parts, ensure all relevant customer care cases and mobility claims are in place to reduce downtime and maintain customer satisfaction
• Prepare Warranty Claims, Prior Approvals & Invoices
• Assisting with day to day running and maintenance of the workshop
• Instruct on Warranty Parts Returns/Destruction/Surcharge Note Creation
• Internal Authorisation, Invoicing & Status Updates with Workshop

Skills

Communication with customers

Stock control

Sales awareness

Job description

Stellantis &You UK is offering a customer service apprenticeship as a Parts Advisor. You will build relationships with customers and workshops, order, sell and manage stock of parts, and help ensure workshops run smoothly with the right parts and first-class service.

The program includes a 2-year fixed-term contract, academy training, in-house sessions, car and share schemes, and retailer discounts. You'll gain hands-on experience in the automotive aftersales sector while earning a salary.