Apprentice Parts Advisor

Stellantis group; Manchester; Hybrid; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Training at dedicated Academy

Employee Car Scheme

Employee Share Scheme

Rewards Gateway discounts

Job summary

Stellantis &You UK is offering a customer service apprenticeship as a Parts Advisor. You will build relationships with customers and workshops, order, sell and manage stock of parts, and help ensure workshops run smoothly with the right parts and first-class service.

The program includes a 2-year fixed-term contract, academy training, in-house sessions, car and share schemes, and retailer discounts. You'll gain hands-on experience in the automotive aftersales sector while earning a salary.

Responsibilities

• Communicate clearly with customers & colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell-up the additional work advised through the Vehicle Health Check process.
• Create a seamless parts and admin process
• Receive in Parts from Hub Via Shipment Processing
• Monitor Parts Stock Levels and Inform Hub if requires attention
• Order Parts with the technicians on warranty or complex diagnostic repairs
• Manage & Invoicing Internal Job Cards for New & Used Cars
• Chase Back Ordered Parts, ensure all relevant customer care cases and mobility claims are in place to reduce downtime and maintain customer satisfaction
• Prepare Warranty Claims, Prior Approvals & Invoices
• Assisting with day to day running and maintenance of the workshop
• Instruct on Warranty Parts Returns/Destruction/Surcharge Note Creation
• Internal Authorisation, Invoicing & Status Updates with Workshop

Skills

Communication with customers

Stock control

Sales awareness

Job description

Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth andrecognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and bonus.

This program offers a unique opportunity for individuals to pursue a customer service apprenticeship whilst earning a salary by gaining hands‑on experience in the automotive industry as a Parts Advisor.

As a Stellantis &You Apprentice, you will develop the ability to build relationships with our internal and external customers, order, sell and manage stock control on a wide range of parts and accessories, ensuring our workshops run smoothly by ensuring the correct parts are available and deliver first‑class customer service. This program aims to provide a comprehensive understanding of the parts and aftersales business which will provide you with a strong foundation to make informed decisions, manage our customers and contribute to the overall growth and success of our organisation.

Here at Stellantis &You, our benefits are so much more than just a salary. Are you ready, from day one you will have access to:

• 2-year fixed term contract
• Training at our dedicated Academy
• Specialised training sessions with our in house trainer
• Employee Car Scheme
• Employee Share Scheme
• Money savings at large retailers through the Reward Gateway

Role Description:

In this role you will:

• Communicate clearly with customers & colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell-up the additional work advised through the Vehicle Health Check process.
• Create a seamless parts and admin process
• Receive in Parts from Hub Via Shipment Processing
• Monitor Parts Stock Levels and Inform Hub if requires attention
• Order Parts with the technicians on warranty or complex diagnostic repairs
• Manage & Invoice Internal Job Cards for New & Used Cars
• Chase Back Ordered Parts, ensure all relevant customer care cases and mobility claims are in place to reduce downtime and maintain customer satisfaction
• Prepare Warranty Claims, Prior Approvals & Invoices
• Assisting with day to day running and maintenance of the workshop
• Instruct on Warranty Parts Returns/Destruction/Surcharge Note Creation
• Internal Authorisation, Invoicing & Status Updates with Workshop

We believe in developing YOU, providing a supportive and engaging place to work and offering training opportunities that keep you up to date with all the latest technologies.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

For more information about Stellantis &You UK, your rights and how your personal data is processed by us, please read our full Privacy Policy

Benefits of a career with Stellantis &You UK

We consider Stellantis &You UK to be more than just a workplace; it's a platform for building a successful career. We offer a diverse range of benefits to support your personal well-being:

• Company car scheme - up to two vehicles
• Up to 7 % Employer Pension Contribution
• Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
• Exclusive retail discounts - through our Rewards Apps
• Enhanced Maternity, Paternity and Adoption Leave
• Employee Assistance Program

Get in touch

We are available Mon – Fri: 8am – 6pm and Sat 8.30am – 12.30pm