Customer Advisor Apprentice | Training & Progression

Stellantis &You UK; Bradley Stoke; Sur place; GBP 17 000 - 21 000; Plein temps

Avantages offerts par ce poste

2-year fixed-term contract

Training at our Academy

Specialised training sessions with our

Career progression

Company car scheme

Employer Pension Contribution up to 7%

Employee Share Scheme

Rewards Gateway discounts

Employee Assistance Programme

Résumé du poste

Stellantis &You UK in Bristol Cribbs Causeway is seeking an Apprentice Customer Advisor. You will join our customer journey team, delivering friendly service while learning through our Performance Academy and induction training.

No automotive experience required, but a passion for helping customers is essential. The role offers a 2-year fixed term contract, comprehensive training, and benefits including a company car scheme, pension contributions, and staff discounts.

Qualifications

• Customer service mindset and strong communication skills.
• Willingness to learn and adapt to training via Performance Academy and induction programs.

Responsabilités

• Have a passion for customer service, every day.
• Guide every customer through the Stellantis &You UK Customer Journey.
• Communicate clearly with customers & colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell-up the additional work advised through the Vehicle Health Check process.
• Quote & sell Service Plans to retain customers to the group.
• Encourage customer satisfaction feedback via exit briefing & follow-up contact.
• You will also be the go-to person when the customer wants us to.
• Estimate repair costs and times.
• Resolve any concerns when we suggest repairs.
• Inform and update them on progress or additional works needed.
• Prepare and explain invoices and take payments.

Connaissances

Customer service

Communication

Willingness to learn

Description du poste

Stellantis &You UK in Bristol Cribbs Causeway is seeking an Apprentice Customer Advisor. You will join our customer journey team, delivering friendly service while learning through our Performance Academy and induction training.

No automotive experience required, but a passion for helping customers is essential. The role offers a 2-year fixed term contract, comprehensive training, and benefits including a company car scheme, pension contributions, and staff discounts.