Automotive Customer Experience Apprentice

Group 1 Automotive; Oxford; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Annual leave 33 days

Retail discounts

Pension scheme

Family-friendly policies

Cycle-to-work

Wellbeing support

Healthcare access

Volunteer day

Share purchase plan

Referral rewards

Training & development

Life assurance

Job summary

Group 1 Automotive in Oxford is seeking an Apprentice Customer Experience Specialist to learn how to deliver outstanding service across in-person and digital channels while earning a nationally recognised qualification.

You will greet customers, support the journey across all departments, handle enquiries by phone, email, live chat and face-to-face, and help maintain accurate records.

Join a team with extensive benefits, training, and a focus on wellbeing and career growth.

Qualifications

• Apprenticeship programme commitment and eagerness to learn.
• Strong customer focus with a friendly and professional attitude.
• Ability to work across multiple channels and departments.

Responsibilities

• Welcome customers to the dealership in a professional and friendly manner.
• Support the delivery of an exceptional customer experience across all departments.
• Assist customers with enquiries via telephone, email, live chat, and face-to-face interactions.
• Maintain accurate customer records using internal systems and databases.
• Support customer satisfaction activities and follow-up communications.
• Assist with appointment bookings for sales, service, and repair activities.
• Monitor and respond to customer feedback, surveys, and online reviews.
• Work closely with Sales, Service, Parts, and Administration teams.
• Ensure customer concerns are handled efficiently and escalated where necessary.
• Promote dealership products and services where appropriate.
• Comply with company policies, health and safety requirements, and data protection regulations.

Skills

Excellent communication

Customer-focused

Teamwork

Attention to detail

IT skills

Willingness to learn

Education

GCSE English and Maths

Tools

Microsoft Office

Job description

Group 1 Automotive in Oxford is seeking an Apprentice Customer Experience Specialist to learn how to deliver outstanding service across in-person and digital channels while earning a nationally recognised qualification.

You will greet customers, support the journey across all departments, handle enquiries by phone, email, live chat and face-to-face, and help maintain accurate records.

Join a team with extensive benefits, training, and a focus on wellbeing and career growth.