Apprentice Customer Experience Specialist

Group 1 Automotive; Oxford; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Annual leave 33 days

Retail discounts

Pension scheme

Family-friendly policies

Cycle-to-work

Wellbeing support

Healthcare access

Volunteer day

Share purchase plan

Referral rewards

Training & development

Life assurance

Job summary

Group 1 Automotive in Oxford is seeking an Apprentice Customer Experience Specialist to learn how to deliver outstanding service across in-person and digital channels while earning a nationally recognised qualification.

You will greet customers, support the journey across all departments, handle enquiries by phone, email, live chat and face-to-face, and help maintain accurate records.

Join a team with extensive benefits, training, and a focus on wellbeing and career growth.

Qualifications

• Apprenticeship programme commitment and eagerness to learn.
• Strong customer focus with a friendly and professional attitude.
• Ability to work across multiple channels and departments.

Responsibilities

• Welcome customers to the dealership in a professional and friendly manner.
• Support the delivery of an exceptional customer experience across all departments.
• Assist customers with enquiries via telephone, email, live chat, and face-to-face interactions.
• Maintain accurate customer records using internal systems and databases.
• Support customer satisfaction activities and follow-up communications.
• Assist with appointment bookings for sales, service, and repair activities.
• Monitor and respond to customer feedback, surveys, and online reviews.
• Work closely with Sales, Service, Parts, and Administration teams.
• Ensure customer concerns are handled efficiently and escalated where necessary.
• Promote dealership products and services where appropriate.
• Comply with company policies, health and safety requirements, and data protection regulations.

Skills

Excellent communication

Customer-focused

Teamwork

Attention to detail

IT skills

Willingness to learn

Education

GCSE English and Maths

Tools

Microsoft Office

Job description

Apprentice Customer Experience Specialist -Mercedes-Benz Oxford

Learn skills that will set you up for life.

We are looking for an enthusiastic and customer-focused Apprentice Customer Experience Specialist to join our automotive retailer team. This is an exciting opportunity to develop a career within the automotive industry while gaining valuable customer service experience and a nationally recognised qualification.

You will play a key role in delivering an exceptional customer journey, supporting customers both in person and through digital communication channels. Working alongside experienced colleagues, you will learn how to build positive customer relationships and ensure every interaction reflects the highest standards of customer care.

What we can offer you

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for the years aheadwith our company pension scheme
• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle-to-work scheme
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company share purchase plan
• Earn financial rewardswhen you refer a friend to join the team
• Keep learning and growingwith our training and development opportunities for everyone.
• Life assurancewith the option to increase cover

What you’ll do day to day

• Welcome customers to the dealership in a professional and friendly manner.
• Support the delivery of an exceptional customer experience across all departments.
• Assist customers with enquiries via telephone, email, live chat, and face-to-face interactions.
• Maintain accurate customer records using internal systems and databases.
• Support customer satisfaction activities and follow-up communications.
• Assist with appointment bookings for sales, service, and repair activities.
• Monitor and respond to customer feedback, surveys, and online reviews.
• Work closely with Sales, Service, Parts, and Administration teams.
• Ensure customer concerns are handled efficiently and escalated where necessary.
• Promote dealership products and services where appropriate.
• Comply with company policies, health and safety requirements, and data protection regulations.

Helpful skills and qualifications

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Excellent communication and interpersonal skills.
• Positive and professional attitude.
• Strong organisation and attention to detail.
• Good IT skills, including Microsoft Office.
• Willingness to learn and develop new skills.
• Ability to work as part of a team.
• Customer-focused mindset.
• GCSEs (or equivalent) in English and Maths, Grade 4/C or above preferred.
• Commitment to completing the apprenticeship programme.

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us

just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.