Automation & Process Optimisation Leader

Liberty Specialty Markets; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Liberty Specialty Markets in London seeks a Senior Process Optimisation Specialist to drive continuous improvement, standardisation and automation initiatives across LII. You will embed best practices, lead cross-functional change efforts and partner with regional leaders to deliver sustainable efficiency gains.

The role focuses on building an Optimisation culture, delivering coaching to stakeholders, and ensuring processes align with strategic objectives.

Qualifications

• Proven track record of defining and delivering complex Optimisation initiatives.
• Extensive London Market/ General Insurance business analysis experience and knowledge of CI/ Lean methodologies.
• Experience in automation and process intelligence tooling, with AI task and process mining experience preferable.
• Experience in managing and supporting a team preferable.
• Extensive experience of understanding the relationships, dependencies and impacts of change on multiple systems, teams and processes.
• Excellent communication skills.
• Experience working in large organisation - multi-national preferable but not essential.
• Experience of formal change structure and disciplines.
• Ability to work independently.
• Appreciation of various Change Management methodologies.
• Strong analytical and problem-solving skills.
• Strong data analysis skills.

Responsibilities

• Identifying and designing scalable, automation-ready processes aligned with business strategy.
• Oversee the reporting of key operational KPIs; identify systemic performance gaps and hold the business accountable for agreed-upon improvements.
• Lead the change management aspect of process re-engineering, ensuring that new workflows are adopted smoothly by global teams.
• Lead targeted process improvement initiatives where central coordination, pace or cross-functional alignment is needed.
• Manage a team of Process Optimisation Specialists to deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking.
• Evaluate existing and proposed business processes through the definition of best practices and standards.
• Lead on the definition and delivery of Optimisation initiatives from evolution/efficiency identification through to implementation.
• Work with the UK&MENA Lead and Regional COOs to ensure the business impact and dependencies are identified, reported on and managed at all times.
• Keep abreast of, and understand the impact of, market processes and initiatives that potentially could impact the LII operations.
• Adherence to regulatory requirements and professional conduct as part of role.

Skills

Lean Six Sigma

Process optimisation

Automation tooling

Change management

Data analysis

Cross-functional teams

Strong communication

Job description

Liberty Specialty Markets in London seeks a Senior Process Optimisation Specialist to drive continuous improvement, standardisation and automation initiatives across LII. You will embed best practices, lead cross-functional change efforts and partner with regional leaders to deliver sustainable efficiency gains.

The role focuses on building an Optimisation culture, delivering coaching to stakeholders, and ensuring processes align with strategic objectives.