Senior Process Analyst

Talantir; Greater London; Sur place; GBP 75 000 - 86 000; Plein temps

Résumé du poste

Talantir in London is seeking a Senior Process Analyst to design, build, and implement strategic operational initiatives across regions and business lines. You will lead end-to-end process analysis and future-state design, reporting to the Head of Operational Excellence.

Using Lean Six Sigma, data analysis, and automation/AI tools, you will identify improvement opportunities, build business cases, define requirements, and support delivery of automation and optimisation programs while coaching

Qualifications

• 5+ years in senior-level business or process analysis roles.
• Strong BA methodologies and process improvement frameworks.
• Excellent communication and stakeholder management.
• Experience in insurance/financial services (preferred).
• London Market processes and delegated authority models (desirable).
• Hands-on with BPO/outsourced service models incl. transitions, SLAs, KPIs, and vendor governance.
• Proficiency with MS Office and process mapping tools (Visio, Lucid), automation platforms (UiPath, Power Automate), and AI/LLM/process mining tools.
• Strong analytical skills; capable of synthesis into actionable recommendations.
• Experience writing epics/user stories/acceptance criteria for tech-enabled change.

Responsabilités

• Lead detailed current-state analysis and design future-state processes aligned to strategy.
• Produce business cases, requirements specs, benefits analysis, and process maps.
• Define epics, user stories, and acceptance criteria for tech solutions.
• Support BPO/outsourced partners with KPI/SLA and transition planning.
• Facilitate workshops with cross-functional teams and mentor junior analysts.
• Track program progress, benefits, risks, and ensure regulatory compliance.

Connaissances

Process analysis

Process design

Stakeholder management

Automation

AI tools

Six Sigma

Process mining

Documentation

Vendor governance

Change management

Formation

Degree in Business, Finance, Engineering, Computer Science

Lean Six Sigma Certification

CBAP/ PMI-PBA

Outils

Visio

Lucid

UiPath

Power Automate

Process mining tools

Description du poste

Role Title: Senior Process Analyst - £75k

Department: Transformation & Change

Location: London

Type: Permanent

About the Role

The Senior Process Analyst plays a critical role in designing, building, and implementing strategic operational initiatives across regions, capabilities, and business lines. Reporting to the Head of Operational Excellence, the role sits within a wider Transformation & Change function and is responsible for leading end‑to‑end process analysis and future‑state design aligned to long‑term strategic objectives.

Using Lean/Six Sigma methodologies, quantitative and qualitative data analysis, and modern automation/AI tools, the Senior Process Analyst will identify improvement opportunities, build business cases, define requirements, and support delivery of automation, BPO, and optimisation initiatives.

The role requires strong stakeholder engagement, the ability to influence at all levels, and the capacity to coach junior analysts while ensuring robust governance, documentation, benefits tracking, and regulatory compliance.

Key Responsibilities

• Process Analysis & Design

  Lead detailed analysis to document current‑state workflows and design future‑state processes aligned to organisational strategy.

  Conduct structured root‑cause analysis to identify bottlenecks, waste, and operational variances.

  Provide clear options, impact assessments, and recommendations for improvement across multiple concurrent initiatives.

  Apply Lean, Six Sigma, and continuous improvement methods to drive efficiencies and consistency.

• Documentation & Requirements

  Produce business cases, requirements specifications, benefits analysis, and detailed process maps.

  Define epics, user stories, and acceptance criteria for complex process and technology solutions.

  Use process mapping, automation, and AI‑enabled tools (e.g., process mining, LLM‑assisted documentation) to accelerate analysis and delivery.

• Change, Automation & BPO Support

  Work closely with BPO/outsourced partners, defining service requirements, KPIs, SLAs and supporting end‑to‑end transition planning.

  Support vendor governance, performance monitoring, and continuous service improvement.

  Identify automation and digitisation opportunities and help drive integration with operational teams.

• Stakeholder Engagement & Leadership

  Facilitate workshops and engagement sessions with cross‑functional stakeholders.

  Build strong relationships with technical and non‑technical teams to secure buy‑in and sign‑off.

  Coach and mentor junior analysts and SMEs on process improvement, BPO, automation, and AI concepts.

• Governance, Reporting & Compliance

  Track and report programme progress, benefits realisation, risks, and issues to senior leadership.

  Ensure adherence to regulatory, compliance, and conduct standards (e.g., data protection, conflicts of interest, fair customer outcomes).

  Manage delivery commitments, maintain high‑quality outputs, and meet agreed deadlines.

Skills & Experience Required

• 5+ years’ experience in senior‑level business or process analysis roles.
• Strong understanding of business analysis methodologies and process improvement frameworks.
• Excellent communication and stakeholder management skills, with experience presenting to business and technical audiences.
• Experience in insurance, reinsurance, or wider financial services (preferred).
• Experience working with London Market processes and delegated authority models (desirable).
• Hands‑on experience with BPO/outsourced service models including transitions, SLAs, KPIs, and vendor governance.
• Proficiency with MS Office and experience using process mapping tools (Visio, Lucid), automation platforms (UiPath, Power Automate), and AI/LLM/process mining tools.
• Strong analytical skills, with the ability to synthesise complex findings into clear, actionable recommendations.
• Experience writing epics, user stories, and acceptance criteria for technology‑enabled change.

Desirable Qualifications

• Degree in Business, Finance, Engineering, Computer Science, or related discipline.
• Certifications such as Lean Six Sigma, CBAP, PMI‑PBA, or BPMN credentials.
• Demonstrated experience supporting BPO/vendor management in large‑scale transformation environments.