Insurance Admin & Process Improvement Specialist

Gen Re Group; Greater London; Presencial; GBP 22.000 - 28.000; Jornada completa

Descripción de la vacante

The Life & Health team in our London office is seeking a proactive Administrator to deliver hands-on support across underwriting, claims and finance. You will manage daily admin tasks, help improve processes and explore how automation and AI can enhance productivity and service delivery.

You'll work closely with underwriters, claims handlers and finance colleagues, coordinating tasks, data reporting and travel arrangements while maintaining accurate records.

Formación

• Experience in administrative roles, ideally in financial services.
• Strong written and verbal English communication.
• Ability to manage multiple priorities with accuracy.
• Interest in technology, automation and AI tools.
• A basic understanding of accounting principles would be beneficial.
• Experience with data and reporting is a plus.

Responsabilidades

• Manage Underwriting and Claims shared inboxes, ensuring enquiries, cases and claims are triaged, tracked and allocated efficiently.
• Monitor workflows and support the achievement of service standards, helping ensure timely underwriting and claims decisions.
• Liaise with Finance and other internal teams on underwriting and claims-related matters.
• Produce regular management information, reporting and data packs, identifying opportunities to improve reporting processes and data quality.
• Coordinate meetings, seminars and business events for the Underwriting and Claims teams.
• Arrange travel and process expenses for team members.
• Maintain accurate records and ensure documentation is managed effectively.
• Support projects and initiatives designed to streamline processes, improve operational efficiency and enhance team effectiveness.
• Explore opportunities to utilise digital tools, automation and AI-enabled technologies to simplify administrative tasks and improve workflow management.
• Provide flexible support across the wider Life & Health function as business needs evolve.

Conocimientos

Communication

Organisation

Attention to detail

Proactive mindset

Analytical skills

Data handling & reporting

Independent working

Team collaboration

Herramientas

Excel

Word

Outlook

Descripción del empleo

The Life & Health team in our London office is seeking a proactive Administrator to deliver hands-on support across underwriting, claims and finance. You will manage daily admin tasks, help improve processes and explore how automation and AI can enhance productivity and service delivery.

You'll work closely with underwriters, claims handlers and finance colleagues, coordinating tasks, data reporting and travel arrangements while maintaining accurate records.