Automation & PLC Technician – Logistics Systems

KION Group; Stoke-on-Trent; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic is a global engineering company on a mission to optimize intralogistics through advanced automation and support services. This role focuses on providing technical support alongside shift teams and delivering robust fault resolution while maintaining equipment within the Dematic contract at customer sites.

You will work toward KPI targets, perform scheduled maintenance, diagnose complex PLC/electrical/electronic faults, and ensure safe, quality output.

Qualifications

• Providing technical support alongside the shift teams.
• Providing robust corrective and preventative fault resolution.
• To maintain, repair and support the equipment detailed within the Dematic scope of contract on the Customer's site.
• Primarily ensuring delivery to both Dematic and the Customer’s expectations with the aim of achieving KPI targets at all times.
• Undertake AMHE equipment servicing in accordance with the quality standards and time schedules as set out in the equipment manuals.
• To undertake scheduled repairs in accordance with the manufacturers recommendations and industry standard practices.
• Advanced diagnosis of Mechanical / Electrical / Electronic / PLC / PC faults and subsequent repairs.
• Prioritise system faults.
• Compliance with Health & Safety legislation at all times.
• Ensure quality of output at all times.
• To accurately record all work undertaken.
• Involvement in continuous improvement and enhancement opportunities.
• Maintain product flow at all times.
• Ensure on-site spares are kept to optimum levels.
• Represent the company in a professional manner at all times and maintain customer relations.
• Adherence to the Quality processes and procedures as set out by the company.
• Fully interact with the customer in day to day activities.
• Monitor and steer third party support contracts to ensure delivery of key service KPI’s.
• Be a path of escalation and control during breakdown situations.
• Contributing to the team.

Responsibilities

• Providing technical support alongside the shift teams.
• Providing robust corrective and preventative fault resolution.
• To maintain, repair and support the equipment detailed within the agreed Dematic scope of contract on the Customers site.
• Primarily ensuring delivery to both Dematic and the Customer’s expectations with the aim of achieving KPI targets at all times.
• Undertake AMHE equipment servicing in accordance with the quality standards and time schedules as set out in the equipment manuals
• To undertake scheduled repairs in accordance with the manufacturers recommendations and industry standard practices
• Advanced diagnosis of Mechanical / Electrical / Electronic / PLC / PC faults and subsequent repairs
• Prioritise system faults
• Compliance with Health & Safety legislation at all times
• Ensure quality of output at all times
• To accurately record all work undertaken
• Involvement in continuous improvement and enhancement opportunities
• Maintain product flow at all times
• Ensure on-site spares are kept to optimum levels
• Represent the company in a professional manner at all times and maintain customer relations
• Adherence to the Quality processes and procedures as set out by the company
• Fully interact with the customer in day to day activities
• Monitor and steer third party support contracts to ensure delivery of key service KPI’s
• Be a path of escalation and control during breakdown situations
• Contributing to the team

Education

HNC in Electrical / Mechanical Engineering

IOSH working safely (desirable)

Recognised Engineering Apprenticeship

A working understanding of Mechanical, Electrical & Electronic technical manuals & drawings

Advanced PLC knowledge (Siemens preferred)

Warehouse Control System / Warehouse Management System knowledge (preferred)

Job description

Dematic is a global engineering company on a mission to optimize intralogistics through advanced automation and support services. This role focuses on providing technical support alongside shift teams and delivering robust fault resolution while maintaining equipment within the Dematic contract at customer sites.

You will work toward KPI targets, perform scheduled maintenance, diagnose complex PLC/electrical/electronic faults, and ensure safe, quality output.