Automation & Data-Driven Customer Ops Specialist

Lyst; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Clothing allowance

Private Healthcare

Training allowance

Pension scheme

Eye tests and glasses

Cycle-to-Work scheme

29 days holiday plus bank holidays

Job summary

Lyst is a London-based fashion shopping platform seeking a Customer Ops Specialist to own the systems, workflows, automation and reporting that scale customer care to meet business needs.

You will identify recurring issues, build scalable AI-driven solutions, and collaborate with stakeholders to improve product insights and ticket handling. This is a hybrid role with in-office days and remote options.

Qualifications

• Hands-on experience with helpdesk platforms (Zendesk, Intercom, Dixa) and workflow automation.

Responsibilities

• Own the systems, workflows, automation and reporting to scale customer care.
• Implement AI workflows that autonomously handle high-volume, repetitive inbound queries (refunds, order status, returns, payment issues).
• Tune AI deflection thresholds and routing to balance automation with quality.
• Automate recurring manual tasks (GDPR deletions, chargebacks, moderation flags, product data fixes).
• Build API connectors and audit workflows to catch edge cases without human review loops.

Job description

Lyst is a London-based fashion shopping platform seeking a Customer Ops Specialist to own the systems, workflows, automation and reporting that scale customer care to meet business needs.

You will identify recurring issues, build scalable AI-driven solutions, and collaborate with stakeholders to improve product insights and ticket handling. This is a hybrid role with in-office days and remote options.