AI-Driven Customer Operations Specialist

Lyst Ltd.; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Clothing allowance

Private healthcare

Training allowance

Pension scheme

Eye tests and vouchers

Cycle-to-Work scheme

Transport season ticket loan

Social events

Job summary

Lyst Ltd. is seeking a Customer Ops Specialist in London to own systems, workflows, automation and reporting that scale customer care with business needs. You will identify recurring problems and partner with stakeholders to build scalable solutions.

Responsibilities include handling customer queries, implementing AI-driven automation, building dashboards, and ensuring data quality and GDPR compliance across omnichannel support channels.

Qualifications

• Experience in customer operations or support leadership.
• Strong data analytics to identify root causes from ticket data.
• Ability to design scalable automation and reporting solutions.

Responsibilities

• Handle high-volume customer queries with quality and empathy.
• Develop AI-driven workflows to automate common issues (refunds, status, returns).
• Build dashboards and reports to surface friction drivers in real time.
• Maintain data quality and audit trails for compliance (GDPR).

Skills

Data analysis

Automation mindset

Problem solving

Communication

Tools

Zendesk

Intercom

Dixa

API connectors

Job description

Lyst Ltd. is seeking a Customer Ops Specialist in London to own systems, workflows, automation and reporting that scale customer care with business needs. You will identify recurring problems and partner with stakeholders to build scalable solutions.

Responsibilities include handling customer queries, implementing AI-driven automation, building dashboards, and ensuring data quality and GDPR compliance across omnichannel support channels.