Auto Service Customer Advisor – Uncapped Bonus

Halfords; Chiswick; On-site; GBP 31,000 - 34,000; Full time

Benefits offered by this job

5.6 weeks’ annual leave

Up to 50% off garage bills

25% off Halfords products

Discounts on essentials

Pension & Life Assurance

Share save scheme

Job summary

Halfords Garage Services is expanding in Fusion centres, upgrading with the latest facilities to lead the way in customer care and a great working environment. You’ll be the welcoming face for customers, handling job bookings in our in‑house system and addressing any technical questions they have.

This role offers a base salary of £30,810–£34,060 with an uncapped monthly bonus averaging £2,900 per year, 5 days a week and 44 hours, plus 5.6 weeks’ leave and extensive staff discounts.

Qualifications

• Proven track record of delivering excellent customer service.
• IT literate with ability to use in-house systems.
• Able to handle difficult situations professionally and calmly.
• Experience working towards and achieving targets.
• Ideally, experience in an Autocentre environment.
• Must have a full driving licence with less than 9 points; role involves collection and delivery of vehicles.

Responsibilities

• Greet customers and manage bookings in the in-house system.
• Discuss technical concerns with customers and provide clear guidance.
• Support the service team to ensure a smooth customer experience.
• Contribute to achieving targets and maintaining high service standards.

Skills

Customer service

IT literacy

Calm under pressure

Target driven

Autocentre experience (preferred)

Full UK driving licence

Job description

Halfords Garage Services is expanding in Fusion centres, upgrading with the latest facilities to lead the way in customer care and a great working environment. You’ll be the welcoming face for customers, handling job bookings in our in‑house system and addressing any technical questions they have.

This role offers a base salary of £30,810–£34,060 with an uncapped monthly bonus averaging £2,900 per year, 5 days a week and 44 hours, plus 5.6 weeks’ leave and extensive staff discounts.