Automotive Customer Service Advisor | Uncapped Bonus

Halfords Careers; Greater Manchester; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Annual leave (5.6 weeks)

Product/service discounts

Family & Friends discounts

Cycle to Work scheme

Wagestream salary access

GP access 24/7

Share save scheme

Health cash plan

Pension & life assurance

Job summary

Halfords is recruiting for a Customer Service Advisor in the UK. You’ll greet customers, book services in the in-house system and address any technical questions they have. The role operates 44 hours per week across five days, with Sunday closures, and offers an uncapped bonus scheme.

You’ll benefit from a base salary of £30,000 with on-target earnings up to £32,900, plus numerous staff discounts and financial wellbeing options.

Qualifications

• Proven track record of delivering excellent customer service.
• IT literate and able to use in-house systems.
• Experience handling difficult situations professionally and calmly.
• Experience working towards and achieving targets.
• Ideally, experience in an Autocentre environment.
• Must have a full driving licence with fewer than 9 points as transport is involved.

Responsibilities

• Be the welcoming face for customers and handle job bookings in the in-house system.
• Discuss technical concerns with customers and provide solutions.
• Contribute to a high standard of customer care and service delivery.

Skills

Customer service

IT literate

Handle difficult situations

Target driven

Autocentre experience

Full driving licence

Job description

Halfords is recruiting for a Customer Service Advisor in the UK. You’ll greet customers, book services in the in-house system and address any technical questions they have. The role operates 44 hours per week across five days, with Sunday closures, and offers an uncapped bonus scheme.

You’ll benefit from a base salary of £30,000 with on-target earnings up to £32,900, plus numerous staff discounts and financial wellbeing options.