Auto Master Technician

Pep Boys; Portsmouth; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Master Technician to lead a team in delivering exceptional automotive service. This role requires extensive experience in diagnosing and repairing complex vehicle systems, ensuring customer satisfaction through clear communication and education. The ideal candidate will possess strong leadership skills, a customer-focused attitude, and a commitment to continuous learning in the rapidly evolving automotive field. Join a collaborative environment where your expertise will make a significant impact on both the team and customer experience.

Qualifications

• 5+ years of strong automotive mechanical diagnosis and repair experience.
• 8 or more ASE certifications preferred.
• Must have a valid driver's license.

Responsibilities

• Diagnose and repair various automotive systems to specifications.
• Explain technical diagnoses and needed repairs to customers.
• Assist fellow technicians in performing technical activities.

Skills

Automotive Mechanical Diagnosis

Problem-Solving

Customer Service

Leadership

Education

High School Diploma or GED

Tools

ASE Certifications

Section 609 Certification

Job description

Position Summary

The Master Technician requires experience and technical expertise to diagnose drivability, air conditioning, and electrical systems. It is expected to use leadership and mentoring skills to drive a team to increase customer care and satisfaction. A successful Master Technician will have direct interaction with customers and deliver superior service through educating the customer on the problems and proposed solutions for their vehicle.

Duties & Responsibilities

• Diagnose and repair to specifications — brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning, and computer systems.
• Perform job duties of all lower job descriptions (Technician A, Technician B, Mechanic, General Service Technician).
• Adequately explain technical diagnoses and needed repairs to non-mechanical individuals, including employees and customers, as required.
• Continuously learn new technical information and techniques in formal training sessions to stay updated with rapidly changing automotive technology.
• Assist fellow technicians/mechanics in performing technical activities.
• Keep store management aware of mechanical repair problems as they occur.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety, and environmental rules.

Knowledge, Skills, and Abilities

This position is a leader in the shop. We expect you to help set the pace and tone while helping to develop the team around you. Collaboration and a team-first mentality are essential for success. The following criteria will help assess your fit for this role:

• A High School Diploma or GED.
• 5+ years of strong automotive mechanical diagnosis, problem-solving, and repair experience.
• 8 or more ASE certifications (A1 through A8) are preferred.
• Section 609 Certification is required.
• State Inspection license if applicable.
• High level of motivation, energy, and a customer-focused attitude.
• Must have a valid driver's license.
• Successful completion of a pre-employment background check.
• Availability to work days, nights, holidays, and weekends as needed.

Physical Demands/Work Environment

The physical demands described are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

The characteristics described are typical of those encountered while performing the job's essential functions.

Physical Demands

• Extensive standing, walking, pushing, and reaching.
• Full range of motion for reaching, bending, and stooping.
• Repetitive movement of hands, arms, legs.
• May drive a vehicle if needed.
• Lifting heavy equipment (>50 pounds).
• May work outside and be exposed to weather.
• Exposure to weather, chemicals, odors, dirt, and dust.
• Specific vision abilities include close vision, color vision, peripheral vision, depth perception, and focus adjustment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.