Audit & Data Integrity Specialist — 12-Month Contract

TUI Group; Luton; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Attractive remuneration

Discretionary bonus

Travel benefits

Health & wellbeing support

Flexible working

Learning Hub access

Global projects

Community involvement

Job summary

TUI Group in the United Kingdom is seeking an Audit Administrator to support the Audit & Data Integrity Executive across end-to-end audits of claims, ensuring accuracy and adherence to service levels and procedures. You will also assist with Recoveries and data housekeeping within the claims system, contributing to quality and customer service.

The role is a 12-month fixed-term contract within the Customer Claims team, offering a collaborative environment, learning opportunities, and a focus on

Qualifications

• Knowledge of claims systems or file management systems and ability to learn new systems quickly.
• Advanced MS Excel skills with understanding of personal injury claims handling.
• Ability to stay calm and productive in a high-pressure environment and meet targets.
• Strong analytical view of management information and data trends.
• Positive, proactive attitude with ability to adapt to change and motivate others.

Responsibilities

• Audit internal claim files against service levels, insurer standards and internal procedures & Recoveries for accuracy and quality control.
• Provide feedback to team and management on audit results; create housekeeping reports and explain data anomalies in the claims system.
• Monitor and improve control around reserves, payments & Recoveries in the claims system and interfaces with other systems.
• Identify training needs and trends; support department management with administrative tasks.
• Deliver good customer service while considering the commercial impact of decisions on litigation and outcomes.
• Monitor management information and respond rapidly to pre-empt problems; actively seek feedback and act on it.

Skills

Claims systems knowledge

MS Excel

Analytical thinking

Interpersonal skills

Adaptability

Job description

TUI Group in the United Kingdom is seeking an Audit Administrator to support the Audit & Data Integrity Executive across end-to-end audits of claims, ensuring accuracy and adherence to service levels and procedures. You will also assist with Recoveries and data housekeeping within the claims system, contributing to quality and customer service.

The role is a 12-month fixed-term contract within the Customer Claims team, offering a collaborative environment, learning opportunities, and a focus on