Audit and Data Integrity Administrator

TUI Group; Luton; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Attractive remuneration

Discretionary bonus

Travel benefits

Health & wellbeing support

Flexible working

Learning Hub access

Global projects

Community involvement

Job summary

TUI Group in the United Kingdom is seeking an Audit Administrator to support the Audit & Data Integrity Executive across end-to-end audits of claims, ensuring accuracy and adherence to service levels and procedures. You will also assist with Recoveries and data housekeeping within the claims system, contributing to quality and customer service.

The role is a 12-month fixed-term contract within the Customer Claims team, offering a collaborative environment, learning opportunities, and a focus on

Qualifications

• Knowledge of claims systems or file management systems and ability to learn new systems quickly.
• Advanced MS Excel skills with understanding of personal injury claims handling.
• Ability to stay calm and productive in a high-pressure environment and meet targets.
• Strong analytical view of management information and data trends.
• Positive, proactive attitude with ability to adapt to change and motivate others.

Responsibilities

• Audit internal claim files against service levels, insurer standards and internal procedures & Recoveries for accuracy and quality control.
• Provide feedback to team and management on audit results; create housekeeping reports and explain data anomalies in the claims system.
• Monitor and improve control around reserves, payments & Recoveries in the claims system and interfaces with other systems.
• Identify training needs and trends; support department management with administrative tasks.
• Deliver good customer service while considering the commercial impact of decisions on litigation and outcomes.
• Monitor management information and respond rapidly to pre-empt problems; actively seek feedback and act on it.

Skills

Claims systems knowledge

MS Excel

Analytical thinking

Interpersonal skills

Adaptability

Job description

As an Audit Administrator at TUI, you'll assist the Audit & Data Integrity Executive with the end-to-end audit process and undertake tasks to control and improve financial, data and decision accuracy while controlling and improving quality of claims and file handling as well as Recoveries, working within the Customer Claims team to ensure service levels, insurer accepted claims handling practices and internal procedures are maintained to the highest standards.

Please note this is a 12-month fixed term contract.

The role will be published until 28th September.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.

• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.

• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.

• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.

• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• You'll assist in auditing internal claim files against service levels, insurer accepted claims handling practices and internal claims handling procedures & Recoveries for accuracy and quality control.

• You'll assist in providing feedback to team members and management as to the results of those audits while producing housekeeping reports to identify anomalies within the data stored on the claims system and taking steps to remedy or explain those anomalies.

• You'll monitor, implement and develop control work around the integrity of reserves, payments & Recoveries in the claims system and the interface between that system and other interfaces.

• You'll identify training needs and trends to recommend to the Audit and Data Integrity Executive while undertaking a variety of administrative tasks and aiding department management wherever required.

• You'll demonstrate a good level of customer service and look for innovative opportunities to develop good customer service while understanding the commercial impact of decisions around litigation and reacting to that impact appropriately.

• You'll monitor management information and quickly respond to pre-empt problems while proactively seeking out feedback, receiving it well and acting upon it.

ABOUT YOU

• You have knowledge of claims systems or file management systems with the ability to learn new systems and procedures quickly.

• You possess an in-depth knowledge of MS Excel with an understanding of personal injury claims handling.

• You demonstrate the ability to operate calmly in a high-pressure environment, achieving maximum output personally while monitoring and adjusting your own performance in respect of defined targets and overall objectives.

• You show effective interpersonal skills with the ability to look at management information analytically.

• You're upbeat and positive with the ability to recognise achievements and reward with praise while quickly changing ideas or perceptions based on new information and preparing others to respond positively to change.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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