Audiology Reception & Scheduling Specialist

Royal Devon University Healthcare NHS Foundation Trust; Barnstaple; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

NHS Pension scheme

Cycle to work scheme

Nursery on site

Job summary

The Audiology Administrator/Receptionist at Royal Devon University Healthcare NHS Foundation Trust provides a professional, friendly administrative and reception service to patients, carers, visitors and staff, acting as the first point of contact for the Audiology Department.

You will manage a high volume of calls, greet patients, and coordinate appointments with clinicians to support a positive patient experience.

Qualifications

• Excellent communication and organisational skills.
• High standard of customer service and patient experience.
• Confidentiality in line with NHS policies (DPA and GDPR).
• Experience with computerised patient administration systems.

Responsibilities

• Answer telephone enquiries and greet patients, visitors and staff.
• Manage booking, amending, cancelling and confirming appointments across audiology clinics.
• Liaise between patients and clinical staff with accurate communication.
• Record and relay messages securely and confidentially.
• Coordinate daily clinic activities and ensure clinics run smoothly.
• Prioritise workload, stay calm under pressure and maintain professionalism.

Skills

Telephone handling

Customer service

Appointment scheduling

Communication

Data protection

NHS policies

Tools

Auditbase

Microsoft Office

Job description

The Audiology Administrator/Receptionist at Royal Devon University Healthcare NHS Foundation Trust provides a professional, friendly administrative and reception service to patients, carers, visitors and staff, acting as the first point of contact for the Audiology Department.

You will manage a high volume of calls, greet patients, and coordinate appointments with clinicians to support a positive patient experience.