Senior Event and Conference Technician

proAV Limited; City Of London; On-site; GBP 42,000 - 56,000; Full time

Job summary

proAV, a leading global AV integrator, is seeking a Senior Event and Conference Technician to join our London team. You will lead on-site technical support across event spaces, meeting rooms, and town halls, working with Zoom, Cisco, and Polycom platforms.

In this role you will manage a team of technicians, coordinate with visiting contractors, and ensure high-quality service delivery across live events and streaming operations, with opportunities to shape best practices and training.

Qualifications

• Senior level experience in AV/event technology.
• Ability to lead a team and manage on-site operations.
• Strong communication and customer service skills.
• Experience with video conferencing platforms (Zoom, Cisco, Polycom).

Responsibilities

• Lead the Event and Conference Technician team and allocate resources.
• Serve as the on-site point of contact for visiting contractors.
• Ensure high standards of service and professional conduct.
• Operate and support audio, video, and lighting equipment.
• Set up video conferences and live streaming for events.
• Coordinate with breakfix for hardware repairs and maintenance.
• Prepare equipment and test systems prior to events.
• Support multiple sites including offsite locations when required.
• Deliver training and share best practices with the team.

Skills

Team leadership

On-site event support

Client liaison

Video conferencing

Tools

Zoom

Cisco systems

Polycom

Job description

Role Overview:

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Senior Event and Conference Technician to be a key part of our London team, representing proAV taking full responsibility for providing technical onsite support in the event spaces, conference and meeting rooms. You will have exposure to a multitude of technologies in the audio visual and video conference area including meeting room, events, video conference scheduling and live streaming services.

One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.

This is an exciting opportunity for an exceptional, experienced Senior Event and Conference Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities:

• To lead the team of Event and Conference Technicians including any flexible resource.
• To be the point of contact for any visiting contractors or subcontractors.
• To have the team voice and ensure the morale and culture of the team is a positive one through encouragement and preserving professional integrity.
• Ownership of integrated event spaces including operation of high-profile auditorium-based results presentations and town halls.
• To be responsible for the training of new technicians and continued training and development of the team
• Proficient in audio, video and lighting equipment both digital and analogue
• Video conference/audio conference set-up and support with software and hardware platforms including Zoom, Cisco & Polycom systems.
• Manage all aspects of the Video calls from initial booking through to the monitoring and completion of all calls including scheduling and full systems operational testing prior to any high-profile event.
• Prepare equipment for future events and meetings as required.
• Working alongside the Breakfix team by locating faults and providing resolutions i.e., Fix/replace/upgrade hardware when relevant in support of the AV & VC facilities.
• 1st / 2nd line repairs & on-going preventative maintenance including daily checks on all equipment in the building.
• To be an ambassador- approach and professionalism is extremely important.
• Customer service skills are essential along with the ability to work calmly under pressure and resolve any issues quickly and professionally.
• To be very presentable and able to liaise with senior executives in a calm and professional manner at all times both face to face and via telephone/Zoom.
• Required to work onsite shifts to meet requirements with a flexible approach ensuring out of hours events are also covered.
• Liaison with help desk & operations team to arrange backup support when required.
• Administration necessary to support the role utilizing Microsoft Office applications, Zoom back-end, bespoke ticketing systems and room booking software.
• Attend other sites as required (this includes outside of London)
• Support the Livestreaming team as required.
• Provide Service Delivery across all sites against pre agreed SLA.
• Proactively train and support end users as required.
• Prepare equipment for events and meetings as required.
• To be fully competent with all installed & portable technologies.
• Provide support on an individual basis to users at all levels of seniority.
• Assist with high level audio/visual quality of presentations - optimisation of content aspect ratios/resolutions and file formats to suit the space.
• Attend and remain on station for important events where required.
• Working any rotational shift basis as required.
• Administration necessary to support the role including email correspondence using professional language and decorum.

Equality, Diversity & Inclusion:

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply