Lead AV & Events Engineer

proAV; City Of London; On-site; GBP 60,000 - 90,000; Full time

Job summary

proAV are a leading global audio visual integrator hiring a Senior AV Event Technician for the London team, working onsite at a major Global Asset Management client. You will own and deliver high-profile events end-to-end, coordinating with client teams and proAV engineers to ensure flawless execution.

The role requires advanced expertise in vision mixing, streaming, digital audio, and live broadcast workflows, plus strong stakeholder communication.

Qualifications

• Proven experience in senior-level event ownership and end-to-end event delivery in high-profile environments.
• Advanced troubleshooting skills and technical expertise in AV systems integration engineering.
• Excellent verbal and written communication skills for engaging with clients and senior stakeholders.
• Demonstrated ability to manage key stakeholder relationships with executive-level personnel.

Responsibilities

• Serve as the primary point of contact for the successful delivery of high-profile events within a managed service environment embedded into the client’s in-house events team.
• Collaborate with the client’s internal event and production services while providing live event operation and engineering cohesion with the on-site proAV team.
• Act as subject matter expert and liaison for clients during live events, presentations, and live broadcast productions.
• Deliver end-to-end live event support, ensuring execution of pre-planned designs and implementations that exceed client expectations.
• Provide advanced operational expertise in vision mixing, streaming technologies, digital audio consoles, recording systems, and unified communications.
• Communicate effectively with senior stakeholders and cross-functional teams in high-pressure live environments.
• Produce post-event reports with statistics and feedback aligned to KPIs on a weekly/monthly basis.
• Report key data to client stakeholders, identifying opportunities for continuous improvement.
• Maintain client relationships through proactive communication and service excellence.
• Provide technical support for installed integrated systems and serve as Level 2/3 support on-site.
• Apply advanced AV troubleshooting across large-scale systems including video processing, Audio DSP, and TCP/IP devices.
• Ensure incident tickets are tracked in real-time with timely updates to the client.
• Generate daily readiness reports ensuring AV equipment is tested and operational ahead of meetings and events.
• Develop and maintain technical support documentation and SOPs.
• Provide expert recommendations to enhance audience engagement and event experience.

Skills

Senior-level event ownership

AV systems integration

Verbal and written communication

Stakeholder management

Job description

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Senior AV Event Technician to be a key part of our London team, representing proAV and working onsite at a leading Global Asset Management Company.

One of many openings available at proAV who have over 500 team members globally, this position is based within our end user’s organisation who are continuously investing in state-of-the-art technologies, services and training

This is an exciting opportunity for an exceptional, experienced Event and Production Lead to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities:

• Serve as the primary point of contact for the successful delivery of best-in-class high profile events within a managed service environment embedded into the client in-house events team.
• Collaborate closely with the client’s internal event and production services, whilst providing live event operation, engineering cohesion with the onsite proAV technical team.
• Act as the subject matter expert and key liaison for clients and event stakeholders during live events, presentations, and live broadcast productions.
• Deliver end-to-end live event support, ensuring the execution of pre-planned designs and implementations that consistently exceed client expectations.
• Possess advanced operational expertise in vision mixing, streaming technologies, digital audio consoles, recording systems, and unified communications platforms.
• Communicate effectively and confidently with senior stakeholders and cross-functional teams in high-pressure live event environments.
• Demonstrate a strong commitment to customer service, taking full ownership of all responsibilities and delivering consistently high standards of service.
• Produce comprehensive post-event reports, capturing statistics, performance metrics, and client feedback on a weekly and monthly basis in alignment with defined KPIs.
• Report key post-event data and insights to client stakeholders, identifying opportunities for continuous improvement and service enhancement.
• Maintain and develop strong client relationships through proactive communication and consistent service excellence.
• Responsible for technical support of all installed integrated systems.
• Serve as Level 2/3 technical support for the on-site team, responsible for triaging, diagnosing, and resolving complex AV faults, and implementing effective workarounds when necessary.
• Apply advanced AV troubleshooting across large scale AV systems including video signal processing, Audio DSP technologies, and TCP/IP devices.
• Ensure all incident tickets are accurately tracked in real-time, with timely updates provided to the client throughout the resolution process.
• Generate and distribute daily readiness reports for the on-site team, ensuring all AV equipment is tested, checked, and fully operational ahead of scheduled meetings and events.
• Develop and maintain comprehensive technical support documentation and standard operating procedures.
• Provide expert recommendations to enhance audience engagement and improve the overall event experience.

Personnel skills:

• Proven experience in senior-level event ownership and end-to-end event delivery in high-profile environments.
• Advanced troubleshooting skills and technical expertise in AV systems integration engineering.
• Excellent verbal and written communication skills, with the ability to engage confidently with clients and senior stakeholders.
• Demonstrated ability to manage key stakeholder relationships and engage effectively with executive-level personnel.

Equality, Diversity & Inclusion:

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply