Audio Visual (AV) Onsite Technician

proAV Ltd; Lancashire; On-site; GBP 28,000 - 36,000; Full time

Job summary

proAV in Manchester is seeking an experienced Onsite Technician to join our team within a user organisation, representing proAV onsite and delivering AV and VC support.

The role involves daily system checks, incident resolution, events support, and collaboration with client IT & FM teams to ensure seamless service delivery and high availability of AV resources.

Responsibilities

• Be escalation point to proAV Account Manager.
• Ensure AV services are delivered with maximum efficiency, including ad-hoc requests.
• Assist users with VC meetings and requests; be point of call for VC queries.
• Escalate faults to centralised break-fix function as required and track.
• Carry out daily Ready for Business checks of all AV systems and related areas.
• Produce reports: call logs, open tickets, critical spares, repairs and recommendations.
• Update/review AV request log.
• Liaise with client IT & FM teams to agree daily tasks and activities.
• Resolve faults in real time; arrange loan equipment if needed.
• Assist with admin duties to support contract operations (mailboxes, support calendar).
• Manage email requests and provide first line telephone support.
• Coordinate with departments for event management and VIP events.
• Assist with technical requirements for events and coordinate resources for events.
• Provide VC/AV user support; locate faults and provide first fix resolutions.
• Ensure changes are implemented with minimal business impact.
• Coordinate subcontracted works and support implementation of critical spares.
• Manage stock of onsite spares and undertake manufacturer training.
• Supervise meetings as required and assist with setup of events, presentations and conferences.
• Ensure break-fix activities follow contracted terms and SLAs; administer support docs.

Job description

Role Overview:

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Onsite Technician to be a key part of our Manchester team, representing proAV and working onsite.

One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user's organisation who continue to invest in state-of-the-art technologies, services, and training.

This is an exciting opportunity for an exceptional, experienced Onsite Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities

• To be a point of escalation through to proAV Account Manager.


• To ensure all associated activities that comprise the AV service are delivered seamlessly and with maximum efficiency including ad-hoc requests.


• Assisting users with VC meetings and requests, being point of call for all VC related assistance/queries.


• Escalate faults to centralised break-fix function as required and track.


• Carry out daily RFB (Ready for Business) checks of all AV systems and associated areas.


• Practical knowledge of project deployment.


• Management and production of reports, for example, call logs, open tickets, critical spares, repairs and recommendations.


• Updating/reviewing AV request log.


• Liaise with client IT & FM teams to agree daily tasks and activities.


• proAV Onsite Technician shall aim to resolve faults in real time, however if equipment needs to be removed from site for a manufacturer repair the tech will adopt a work around or implement loan equipment where available.


• Administration duties to assist with the contract operation including managing of mailboxes & support calendar.


• Managing email requests providing first line telephone support and responding to telephone/voicemail.

Events

• Coordination with other departments for event management and VIP events.


• Coordination and consultancy around up and coming events with business users and attend pre-event meetings.


• Assisting with all technical requirements for event management.


• Coordination of additional resources and equipment to accommodate events.

Technical

• Provide technical support to VC/AV users.


• Locate faults and provide first fix resolutions.


• To ensure any changes are implemented seamlessly as per the agreed requirement and with minimal impact on the business.


• Coordination of subcontracted works.


• To assist with implementation of critical spares.


• Manage consumables/stock holding of onsite spares.


• To undertake manufacturer training courses as appropriate to ensure knowledge base is maintained.


• Supervise meetings as required.


• Assist with setting up of events, presentations and conferences.

Service and Process Development

• To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA's.


• Administration necessary to support engineering role.


• Pro-actively train and support end users and prepare relevant documentation.

Equality, Diversity & Inclusion:

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.