Audio Typist

NHS; Bolton; On-site; GBP 24,000 - 28,000; Full time

Job summary

An NHS trust is hiring for a full-time administrative role in the Head and Neck team. The successful candidate will provide vital support to the medical secretarial team, with responsibilities including managing case notes, customer service, and assisting with audiotyping. Applicants must demonstrate strong communication and organizational skills, must possess a relevant qualification, and have prior administrative experience, ideally within a healthcare setting.

Qualifications

• Experience in an administrative environment.
• Knowledge of Data Protection guidelines.
• Experience with medical records.
• Previous experience in a hospital or NHS setting.

Responsibilities

• Storage, retrieval, and archiving of case notes.
• Maintain knowledge of filing systems.
• Transcribe clinical letters.
• Use tracking systems to manage case notes.

Skills

Customer Service skills

Attention to detail

Ability to prioritize workload

Flexibility regarding tasks

Ability to work under pressure

Education

English and Maths Grades C/4 or above

Administration or Customer Service qualification

Job description

Full-time position, 37.5 hours per week. Fixed-term for 12 months.

We are seeking an individual to join the Head and Neck team. The role involves providing administrative support to the medical secretarial team and assisting with audiotyping when required. Candidates must be highly motivated, capable of multitasking in a busy office environment, and possess excellent communication skills to interact with a diverse range of people. Good IT skills and attention to detail are essential, as we aim to deliver high standards of service to our patients and medical team. The department handles a high volume of work, so experience in meeting deadlines is necessary. The ability to work effectively as part of a team is also crucial.

As an employer and sponsor licence holder, we must adhere to UK Visas and Immigration sponsorship requirements. After review, we believe this role does not meet the criteria for sponsorship. For eligibility details regarding the Skilled Worker visa, please visit the gov.uk website.

We kindly ask that previous applicants refrain from applying.

As with all secondment opportunities, interested parties should discuss this with their line manager before applying.

Main duties of the job

1. Storage, retrieval, and archiving of case notes to support outpatient episodes, including customer service, patient registration, and data input.
2. Maintain knowledge of filing systems and ensure accurate and timely filing of case notes.
3. Use tracking systems to locate and request case notes not in main storage areas.
4. Update the LE2.2 tracking system to reflect the location and status of case notes.
5. File confidential information securely into case notes.
6. Retrieve case notes for consultants, secretaries, or nurses.
7. Perform clinical transcription/audiotyping.

About us

The aims of this Trust are to improve health outcomes, provide excellent care, and foster staff pride and joy in their work. We strive to recruit a workforce reflecting the communities we serve. We value our staff and offer excellent opportunities for training and development.

Job responsibilities

• Storage, retrieval, and archiving of case notes to support outpatient episodes, including customer service, patient registration, and data input.
• Maintain knowledge of filing systems and ensure accurate and timely filing of case notes.
• Use tracking systems to locate and request case notes not in main storage areas.
• Update the LE2.2 tracking system to reflect the location and status of case notes.
• File confidential information securely into case notes.
• Retrieve case notes for healthcare professionals.
• Transcribe clinical letters.

Person Specification

Education/Qualifications

• English and Maths Grades C/4 or above.
• Administration or Customer Service qualification.

Experience & Knowledge

• Experience in an administrative environment.
• Customer Service skills.
• Knowledge of Data Protection guidelines.
• Experience with medical records.
• Previous experience in a hospital or NHS setting.

Skills

• Ability to work under pressure to meet deadlines.
• Flexibility regarding tasks and working hours.
• Ability to prioritize workload.
• Attention to detail and adherence to standards.
• Willingness to adapt to change.

Disclosure and Barring Service Check

This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to identify any previous criminal convictions.