Booking Office & Communications Clerk - General Purpose Relief

Northern; Manchester; On-site; GBP 23,000 - 26,000; Full time

Job summary

Join Northern as a Booking Office & Communications Clerk, where you'll provide exceptional customer support while managing ticket sales and ensuring smooth travel experiences. This entry-level position offers comprehensive training, flexible shifts, and a rewarding benefits package within a critical role in rail transportation.

Benefits

Full Uniform Provided

Cycle to Work Scheme

75% Discount with Other Train Companies after 2 years

Defined Benefit Pension Scheme

Maternity and Paternity Benefits

Employee Assistance Programme

Free Travel on Northern Services

Opportunities for Growth and Training

Qualifications

• Natural flair for customer service needed.
• Excellent verbal and written communication skills required.
• Ability to work flexible shifts.

Responsibilities

• Selling tickets and managing bookings.
• Providing real-time information and updates.
• Ensuring safety and cleanliness at stations.

Skills

Customer Service

Communication

IT Proficiency

Reliability

Adaptability

Job description

Booking Office & Communications Clerk - General Purpose Relief

Northern Manchester, England, United Kingdom

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Booking Office & Communications Clerk - General Purpose Relief

Northern Manchester, England, United Kingdom

Join to apply for the Booking Office & Communications Clerk - General Purpose Relief role at Northern

Booking Office & Communications Clerk

Is providing excellent Customer Service Your Thing? We’re looking for a Booking Office & Communications Clerk to support our customers as they travel through our stations — providing timely information, handling ticket sales, making announcements, and ensuring a smooth, safe journey experience every step of the way.

About the Role As a Booking Office &Communications Clerk General Purpose Relief (GPR) — you'll be:

️ Booking Office: Selling tickets and travel products Checking and signing for booking office floats Compiling shift sheets from ticket selling machines Ensuring accuracy of sales and cash handling

Announcing: Providing real-time information and updates over station announcements Communicating clearly and effectively during delays or disruptions

OTAP (On Train and Platform Announcements): Monitoring and updating train service information Coordinating with control and traincrew to ensure accurate messaging Supporting passengers with journey planning and assistance

️ Plus: Ensuring safety and cleanliness at all assigned stations

Rotating between different local stations including - Manchester Victoria, Rochdale, Bolton and Salford Crescent

About You

We’re looking for enthusiastic, adaptable, and customer-focused individuals who:

Have a natural flair for customer service

Are confident using IT systems and can pick up new tools quickly

️ Possess excellent verbal and written communication skills

️ Are proactive, reliable, and capable of working independently

Can work flexible shifts including early mornings, evenings, weekends, and bank holidays

About Us At the heart of Northern, our mission is to connect millions of people and communities across the North. With over 2,500 trains running daily, we get people to jobs, friends, family, and the amazing places that make the North unique.

Your Pay & Perks

£23,970 during your first 6 months of training

After training, your base salary increases to £25,242

We're investing in better trains, stations, and service, putting customers first as we create a railway that works for everyone.

Sustainability, economic growth, and top-notch customer service are our cornerstones.

Make a difference. Make it last. Make it yours. Make it easy. Make it happen.

Ready to make it yours? Join us on the journey.

Our Benefits:

Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:

• Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
• Full Uniform for Frontline Facing Roles - our frontline people are the face of the business, so we provide you with a stylish and high-quality uniform.
• Agile working for non-train crew - many of our roles can now be based at both home and the office, which is great if you are looking for flexibility.
• Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year.
• Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
• 75% discount with other Train Operating Companies - after 2 years with us, you’ll also get discounted travel on many other rail services in the UK and Europe.
• Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
• Maternity and Paternity Benefits - we go above and beyond the standard, and mums can enjoy 9 months’ maternity leave on full pay while dads can make the most of 2 weeks’ paternity leave on full pay.
• Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
• Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.
  
  
  

You can find out more here .

Please note that Northern reserves the right to close recruitment for this role before the published closing date, if high volumes of applications are received.

However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!

We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.

We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.

Why Northern? We’re more than just a train operator. We’re the heartbeat of the North - connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, after which rail quickly spread across the globe - and this year, we’re celebrating 200 years of the modern railway. As we look back on the historic events that led us here, we also look towards the future as we move into the era of Great British Rail.

Join us at this pivotal moment in rail history and play your part in our journey. A place for everyone The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Rail Transportation

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