Audio Tech Support Engineer - 12-Month Placement

Focusrite Audio Engineering Limited; High Wycombe; In loco; GBP 24.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee benefits

Descrizione del lavoro

Focusrite Group in High Wycombe is offering a 12-month Technical Support Engineer placement. You will work in a global cross-functional team, answering pre- and post-sales inquiries by phone, email and live chat, and helping reduce inquiries.

The role requires teamwork, knowledge of audio interfaces, DAWs, and experience with Mac and Windows systems. You will join a supportive environment with a pathway to potential full-time opportunities.

Competenze

• Must be able to work well as part of a team.
• Knowledge of audio interfaces, MIDI control, home/studio recording setups and music production.
• Experience with Mac OS and Windows systems.
• DAW knowledge (Pro-Tools, Logic, Cubase).
• Polite, patient and helpful phone manner.
• Experience dealing with customers.

Mansioni

• Act as focal point for pre/post sales and technical enquiries via phone, email and live chat.
• Recreate end-user setups to replicate issues and submit bug reports to development.
• Coordinate warranty and non-warranty repair bookings for dealers and customers.
• Represent the Technical Support team during development of new products.

Conoscenze

Teamwork

Audio interfaces

MIDI control

Home/studio setups

DAW knowledge

Phone manner

Customer service

Descrizione del lavoro

Focusrite Group in High Wycombe is offering a 12-month Technical Support Engineer placement. You will work in a global cross-functional team, answering pre- and post-sales inquiries by phone, email and live chat, and helping reduce inquiries.

The role requires teamwork, knowledge of audio interfaces, DAWs, and experience with Mac and Windows systems. You will join a supportive environment with a pathway to potential full-time opportunities.