Attraction Assistant

Brook Street; Stoke Bruerne; On-site; GBP 15,000 - 22,000; Part time

Job summary

Brook Street is seeking an Attraction Assistant in Stoke Bruerne (NN12) for weekend and adhoc shifts. The role covers front of house and back of house duties across the café and retail areas, with a pay rate of £13.50 per hour.

Responsibilities include delivering excellent customer service, assisting with food prep, handling inquiries, and supporting stock management across departments to ensure a memorable visitor experience.

Qualifications

• You will be exceptionally customer focused; retail or hospitality experience is a plus.
• Basic IT skills including Microsoft Office, email and internet; willing to learn company systems.
• Ability to work under pressure during busy periods and prioritise tasks.

Responsibilities

• Provide an excellent customer experience in the café, retail shop, and welcome desk.
• Assist with food preparation for the Café.
• Answer questions and handle enquiries by phone, email, or at the welcome desk.
• Work across departments in café, retail, admissions, and conferences as needed.
• Keep retail and catering stock up to date and support stocktakes.

Skills

Customer service

Retail

Hospitality

IT basics

Job description

Attraction Assistant - Immediate start

Stoke Bruerne, NN12

Working Days: Weekends Adhoc
Further availability in half terms/ School Holidays

£13.50 per hour

As an Attraction Assistant you will be part of a team within a variety of different areas of the business, supporting in the retail shop and working as part of front of house AND Back of house for the onsite café.

Responsibilities of the role will include:

• Provide an excellent customer experience whether this be serving in the café, providing expert knowledge about the attraction, selling retail items, or ensuring every visitor feels welcomed and is keen to return after a memorable visit, through great engagement & service
• Help with preparation of food for the Café.
• Ensure that customer excellence is always a priority, by responding quickly and efficiently to questions and dealing with enquiries, particularly when on the welcome desk, or by phone/email
• Demonstrate a flexible approach to the rota to work across departments involving café, retail, and admissions/welcome desk & conferences.
• Work as a team to ensure retail and catering stock is kept up to date, replaced, recorded, and help to prepare any stocktaking counts.

Skills & Experiences:

• You will be exceptionally customer focused - you may have some relevant experience in a similar customer facing environment (retail, hospitality)
• You will need basic IT skills - using Microsoft Office, email & Internet & be willing to learn our systems
• You will have the ability to work well under pressure during busy periods
• You will have the ability to prioritise tasks and manage workload

Excellent opportunity for someone to be apart of a wonderful team situated in a beautiful site in Stoke Bruerne.