Immediate Start: Guest Experience Assistant – Café & Retail

Brook Street; Stoke Bruerne; On-site; GBP 15,000 - 22,000; Part time

Job summary

Brook Street is seeking an Attraction Assistant in Stoke Bruerne (NN12) for weekend and adhoc shifts. The role covers front of house and back of house duties across the café and retail areas, with a pay rate of £13.50 per hour.

Responsibilities include delivering excellent customer service, assisting with food prep, handling inquiries, and supporting stock management across departments to ensure a memorable visitor experience.

Qualifications

• You will be exceptionally customer focused; retail or hospitality experience is a plus.
• Basic IT skills including Microsoft Office, email and internet; willing to learn company systems.
• Ability to work under pressure during busy periods and prioritise tasks.

Responsibilities

• Provide an excellent customer experience in the café, retail shop, and welcome desk.
• Assist with food preparation for the Café.
• Answer questions and handle enquiries by phone, email, or at the welcome desk.
• Work across departments in café, retail, admissions, and conferences as needed.
• Keep retail and catering stock up to date and support stocktakes.

Skills

Customer service

Retail

Hospitality

IT basics

Job description

Brook Street is seeking an Attraction Assistant in Stoke Bruerne (NN12) for weekend and adhoc shifts. The role covers front of house and back of house duties across the café and retail areas, with a pay rate of £13.50 per hour.

Responsibilities include delivering excellent customer service, assisting with food prep, handling inquiries, and supporting stock management across departments to ensure a memorable visitor experience.