Café & Retail Assistant — Flexible Shifts

Brook Street; Towcester; On-site; GBP 15,000 - 22,000; Part time

Job summary

Brook Street is seeking an Attraction Assistant for our site near Stoke Bruerne, with availability over term-time holidays. The role involves front of house and cafe support, serving at the café, advising visitors, and assisting in retail and catering operations.

You will be customer-focused, with basic IT skills (MS Office, email) and the ability to work well under pressure during busy periods. A friendly, flexible approach to rota is essential.

Qualifications

• You will be exceptionally customer focused, with some relevant experience in a similar customer facing environment.
• You will need basic IT skills - using Microsoft Office, email & Internet and be willing to learn our systems
• You will have the ability to work well under pressure during busy periods
• You will have the ability to prioritise tasks and manage workload

Responsibilities

• Provide an excellent customer experience whether serving in the café, providing expert knowledge about the attraction, selling retail items, or ensuring every visitor feels welcomed and is keen to return after a memorable visit, through great engagement & service
• Help with preparation of food for the Café
• Ensure that customer excellence is always a priority, by responding quickly and efficiently to questions and dealing with enquiries, particularly when on the welcome desk, or by phone/email
• Demonstrate a flexible approach to the rota to work across departments involving café, retail, and admissions/welcome desk & conferences.
• Work as a team to ensure retail and catering stock is kept up to date, replaced, recorded, and help to prepare any stocktaking counts.

Skills

Customer service

IT skills

Resilience under pressure

Time management

Tools

Microsoft Office

Job description

Brook Street is seeking an Attraction Assistant for our site near Stoke Bruerne, with availability over term-time holidays. The role involves front of house and cafe support, serving at the café, advising visitors, and assisting in retail and catering operations.

You will be customer-focused, with basic IT skills (MS Office, email) and the ability to work well under pressure during busy periods. A friendly, flexible approach to rota is essential.