Temporary Customer Services Assistant - Springfields Shopping Outlet Operations · Springfields Outlet Shopping & Leisure

Savills Company

United Kingdom

Remote

GBP 15,000 - 21,000

Full time

7 days ago

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Job summary

Savills Management Resources & Springfields Designer Outlet & Leisure is seeking proactive Customer Service Assistants to be the first point of contact for customers during the busy trading period. You will respond to inquiries, provide information about products and services, and support with parking queries and wheelchair bookings.

Roles run from November through 28th December with varied shift patterns including evenings and weekends.

Qualifications

Proven experience in a customer-facing role.
Able to communicate clearly, both verbally and in writing.
Calm under pressure with a patient, empathetic approach.
Strong analytical and problem-solving skills.
Comfortable using computers, email and standard software.
Able to work independently and in a team.
Flexible to adapt to changing priorities.

Responsibilities

Staff the Information Point during peak trading periods and handle inquiries via phone and email.
Greet visitors, provide accurate information about products and services, and handle parking queries.
Collect and document customer feedback to drive service improvements.
Resolve issues promptly or escalate to appropriate teams when needed.
Assist with wheelchair bookings and general site assistance during events.
Support security and operations teams as required by the Site Supervisor.

Skills

Customer service

Excellent communication

Problem solving

Attention to detail

Teamwork

Driving licence

Job description

Purpose of the Role

We are seeking proactive and detail-oriented Customer Service Assistants to join our team. The ideal candidates will be the first point of contact for our customers, providing exceptional service and support to ensure a positive and satisfying experience. This role requires excellent communication skills, a patient and empathetic approach, and the ability to work effectively in a fast-paced environment.

This position is temporary to help support our busiest trading period. Temporary contracts will begin on w.c 2nd November and run until 28th December. Shifts patterns for the entire period will be provided on commencement of work starting.

There are a variety of shifts covering the below days/times which candidates will receive a mix of days/times each week

Mon-Sat 10am until 3pm manning the information point and evenings from 3:30pm until 8:30pm

Key Responsibilities

To undertake a range of duties inclusive of:

Manning our Information Point during our busiest trading period, respond to customer inquiries and concerns via various channels, including phone & email
Greeting coaches coming into the Centre and answering any queries from Passengers, provide accurate and comprehensive information about our products & services within the Centre
Helping with customer parking queries and validations
Diagnose, troubleshoot, and resolve customer issues in a timely and efficient manner, escalating complex problems to the appropriate team members or management when necessary.
Gather and document customer feedback to help improve our products and services.
Ensure all customer interactions comply with company policies and service standards.
Completing wheelchair bookings within the Centre

Greeting visitors to our Winter Wonderland walk, scanning tickets and answering any questions
Being a presence in the Gardens during the Winter Wonderland walk to help any visitors with any queries
Help our security teams set up and pack away any fixtures required for the Winter Wonderland walk
To undertake any other reasonable duties/request that commensurate with this position as designated by the Site Supervisor, Operations Manager or any other person in the Savills Management Team.

Person specification:

Proven experience in a customer service or customer-facing role.
Excellent verbal and written communication skills with a professional and friendly demeanor.
A genuine desire to help others and the ability to remain calm and composed under pressure.
Strong analytical and problem-solving skills with a keen eye for detail.
Comfortable using computer software, email platforms, and other digital communication tools.
Ability to work effectively both independently and as part of a team.
Flexibility to adapt to changing priorities and new challenges.
Strong organisational skills and the ability to multitask effectively.

Health and Safety

To take reasonable care of your own health and safety.
To take reasonable care not to put colleagues, members of public and others at risk by what you do or do not do in the course of your work.
To not interfere with, or misuse anything that's been provided for your health, safety or welfare.
To report any accidents/incidents that your are involved within (personal or third-party) to your line manager immediately.
To report any injuries, strains or illnesses you suffer as a result of doing your work activit to your line manager immediately.
To inform your line manager if something happens that might affect your ability to work, like becoming pregnant or suffering an injury.
To inform your line manager if you take medication may have an impact on your safety and that of others (i.e drowsiness, confusion, sight I hearing impairment, etc.
To ensure that you receive training to enable you to undertake work activities in a safe manner. Should you identify the need for further training, or are concerned for your safety you must inform your line manager.
To ensure that you understand and work to all risk assessments, training, safe working practices and Health and Safety Policies.
To be responsible for the safe use and care of equipment and materials and wear appropriate protective clothing as supplied.

Other

To contribute to the development and implementation of the overall ethos/work/aims of Savills Management Resources & Springfields Designer Outlet & Leisure.
To work in accordance with site policies and procedures.
To liaise and communicate with other colleagues as needed.

Skills, Knowledge and Experience