Attendance Team Officer

Leicestershire County Council; Glenfield; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Flexible working options

Job summary

Leicestershire County Council is seeking an Attendance Team Officer to promote school attendance and process referrals for legal intervention. The role requires accuracy and strong communication in sensitive situations, with a focus on supporting families and schools.

You will provide administrative support, advise parents and agencies, and help prepare documents for penalties and prosecutions, while upholding confidentiality and data protection standards.

Qualifications

• Experience delivering telephone support or public-facing advice.
• Experience handling confidential information and data protection.
• Strong organisational and time-management skills with deadlines.

Responsibilities

• Prepare documents for Penalty Notices, Notices to Improve and Prosecutions.
• Provide information and guidance to parents, schools and agencies about attendance.
• Capture, store and retrieve data accurately to meet needs.
• Support flexible working and hybrid options where applicable.

Skills

Telephone support experience

Confidentiality and data protection

Organisational skills

Time management

Education

GCSE C or equivalent incl English & Maths

Job description

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicestershire LE3 8RF.

Salary: £27,717 - £29,076 Per annum (pro rata for part time)

Working Hours:37

Contract Type: Fixed term for (12 Months )

Closing Date: 18th October 2026

Interview Date(s): provisionally week beginning 26th October 2026

Are you confident, detail-oriented and looking to make a meaningful impact for children in the county?

Join our team as an attendance officer where you will play a key role in promoting school attendance by processing and issuing referrals made to the team for legal intervention.

This is a fast-paced role requiring accuracy, excellent communication skills and the ability to handle sensitive situations with professionalism.

About the Role

As well as providing administrative support to the team the Attendance Team Officer provides information and advice to parents, schools and other agencies about all aspects of the Attendance Team’s work, including referrals to the team and school attendance guidance detailed in the LCC Attendance Team’s Code of Conduct and LCC Attendance Protocol.

The officer will be, in the main,responsible for the preparation of documents relating to the issuing of Penalty Notices, Notice to Improves and Prosecutions- so attention to detail is a must for any applicant.

The Attendance Team are currently committed to working in line with the government guidance “Working together to Improve School Attendance” a knowledge of that guidance along with LCC’s Code of Conduct and Protocol will be an advantage to anyone applying for this role.

About You

To apply for this post, you must:

• Education to GCSE ‘C’ or equivalent including English Language and Mathematics, Substantial demonstrable and fully evidenced experience identified within the section below.
• Experience of providing telephone support and/or advice to the general public, asking the right questions to get the information required.
• An ability to relate to parents/carers who may be under considerable stress and experience of families facing challenges.
• Experience of accurately capturing, storing and retrieving information to meet organisational and customer needs.
• An ability to work in line with requirements of confidentiality and data protection and be able to deal appropriately with sensitive material. Good personal organisational and time management skills with an ability to prioritise workload and work to agreed deadlines.
• An ability to follow procedures and guidelines and understand the importance of keeping up to date and accurate records to the high standard required by court.
• An understanding of the education system in relation to school attendance, including the Attendance Team Code of Conduct and Protocol and the government guidance Working Together to Improve Attendance

In addition, we also expect you to share our commitment to our values andto delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Lynne Fantham – Attendance Team Manager

Telephone: [phone]

Email: [e-mail]