ATM Field Service Engineer — Van, Training & Growth

Pyramid Search and Selection LTD; London Borough of Bromley; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Company vehicle

Pension scheme

2x salary life assurance

Overtime opportunities

Refer a Friend scheme

Healthcare plan (optional) including/

Job summary

Our client in the ATM industry is seeking a Field Service Engineer to support bank, retail and commercial sites across the region. The role involves visiting customer sites, diagnosing and repairing hardware, and performing routine maintenance on Self-service devices, ATMs, kiosks and vending machines.

The engineer will work in the field, travel daily, and be supplied with a company van, a laptop, a mobile and training to perform tasks autonomously. A UK driving license is essential.

Qualifications

• Technical hands-on experience with self-service machines, vending machines, ATMs or similar hardware is essential.
• Experience with Windows-based software is advantageous.
• Previous customer-facing work and meeting service SLAs.
• Flexible approach and willingness to learn new skills.
• Good communication and teamwork, able to work independently.

Responsibilities

• Maintain and repair hardware on customer sites, primarily ATMs, and also Self-Service kiosks, lockers and vending machines.
• Diagnose and fix system problems quickly and efficiently.
• Respond to on-site technical issues and communicate with customers professionally.
• Coordinate with logistics for parts and updates; liaise with subcontractors when needed.
• Suggest improvements to service, reliability and performance.

Skills

ATM hardware

Self-service devices

Windows software

Customer service

Driving licence

Job description

Our client in the ATM industry is seeking a Field Service Engineer to support bank, retail and commercial sites across the region. The role involves visiting customer sites, diagnosing and repairing hardware, and performing routine maintenance on Self-service devices, ATMs, kiosks and vending machines.

The engineer will work in the field, travel daily, and be supplied with a company van, a laptop, a mobile and training to perform tasks autonomously. A UK driving license is essential.