Athletic Retail Sales Associate – Customer Experience Dynamo

PUMA; Cannock; On-site; GBP 24,000 - 34,000; Full time

Job summary

PUMA is seeking a Store Manager in Cannock to lead sales and deliver a best-in-class customer experience. You will drive profitability, manage stock, oversee daily operations, and ensure visual merchandising standards across the floor.

You will mentor a team, monitor KPIs, and collaborate with regional partners to position PUMA as the fastest sports brand. The role requires strong leadership, excellent communication, and a passion for sport.

Qualifications

• Understanding product purposes, properties, care rules, and prices.
• Ability to offer substitutes and related products.
• Strong customer service and engagement on the sales floor.
• Proven problem-solving and analytical skills.
• Experience with retail software and POS systems.
• Ability to work independently and manage own challenges.

Responsibilities

• Drive and achieve sales, KPIs, and profitability goals.
• Ensure high standards of customer service and engagement on the sales floor.
• Oversee daily store operations, opening/closing procedures.
• Manage stock levels and conduct inventory counts.
• Maintain store presentation and visual merchandising standards.
• Prepare and analyze sales reports to improve performance.
• Ensure compliance with company policies and legal requirements.
• Foster effective communication within the team and with other departments.

Skills

Product Knowledge

Customer Service

Problem-Solving

Sales Floor Stock

Technology

Compliance Awareness

Self Leadership

Tools

POS Systems

Job description

PUMA is seeking a Store Manager in Cannock to lead sales and deliver a best-in-class customer experience. You will drive profitability, manage stock, oversee daily operations, and ensure visual merchandising standards across the floor.

You will mentor a team, monitor KPIs, and collaborate with regional partners to position PUMA as the fastest sports brand. The role requires strong leadership, excellent communication, and a passion for sport.