Assurance & Complaints Analyst

CKB Recruitment; Gloucester; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Employer pension 10%

25 days holiday

Hybrid working

Private health cover

Health cash plan

Eye-care package

Life assurance 4x salary

Charity days (2)

Free parking

36.25-hour week

Job summary

CKB Recruitment is recruiting an Assurance & Complaints Analyst for a Gloucestershire-based role with hybrid working. The position focuses on Excel-driven analysis, MI reporting and accurate record-keeping to support customer outcomes.

The role suits someone early in their career with experience in administration or customer service, looking to grow analytical skills in a financial services environment.

Qualifications

• Proficient in Excel and able to use formulas.
• Interest in data, MI and reporting.
• GCSE Maths and English at grade C/4 or equivalent.
• Experience with administration or customer service is helpful.

Responsibilities

• Using Excel to organise, check and analyse information with formulas.
• Helping prepare MI reports and identify trends and areas for improvement.
• Supporting complaints administration and keeping records accurate.
• Assisting with quality assurance checks and recording findings.
• Maintaining information relating to vulnerable customers and risk events.
• Supporting wider administration, including data requests and training records.

Skills

Excel formulas

Data analysis

Attention to detail

Communication

Problem solving

Willingness to learn

Education

GCSE Maths & English

Tools

Microsoft Excel

Job description

Assurance & Complaints Analyst South Cerney, Gloucestershire £26,000-£27,000 + Excellent Benefits Hybrid Working

Enjoy working with Excel, solving problems and making sense of data? Looking for an opportunity to turn those interests into a career?

CKB Recruitment is working with an established financial services organisation to recruit an Assurance & Complaints Analyst.

This opportunity would suit someone earlier in their career who enjoys working with information, spotting patterns and understanding why things happen. Perhaps you're in an administration, customer service or reporting role and particularly enjoy the spreadsheet and problem-solving side of your work.

The main focus is on your Excel knowledge, attention to detail and interest in data and management information (MI).

What will you be doing?

You’ll support the team with analysis, reporting and administration, helping the business understand its performance and improve the service it provides to customers.

Your responsibilities will include:

• Using Excel to organise, check and analyse information, making use of formulas.

• Helping prepare MI reports and identify trends, recurring issues and areas for improvement.

• Supporting complaints administration and keeping records accurate and up to date.

• Assisting with quality assurance checks and recording findings.

• Helping maintain information relating to vulnerable customers and risk events.

• Supporting wider administration, including data requests and training records.

It's a varied role where being curious, asking questions and checking the detail will help you make a difference.

Who are we looking for?

Ideally, you’ll bring:

• Knowledge of Excel formulas and confidence working with spreadsheets.

• An interest in problem solving and investigating discrepancies.

• An enthusiasm for data and MI, with a desire to develop your analytical skills.

• Strong attention to detail and an organised, methodical approach.

• Clear communication skills and the confidence to ask questions.

• A willingness to learn about complaints, quality assurance and customer outcomes.

• GCSE Maths and English at grade C/4 or equivalent.

Experience involving administration, spreadsheets, reporting or customer service could provide a useful starting point. Above all, we’re interested in someone who enjoys working with data and wants to build on that interest.

The salary and benefits

• £26,000-£28,000 basic salary, depending on experience.

• 10% employer pension contribution, with no employee contribution required.

• Annual performance-related bonus of up to 10%, based on KPIs.

• 25 days’ holiday plus bank holidays.

• Hybrid working.

• A 36.25-hour working week.

• Private health cover after three months.

• Health cash plan and eye-care package.

• Life assurance at four times your salary.

• Two paid charity days.

• Free parking.

If you enjoy Excel, have an eye for detail and want to develop your career in analysis and reporting, we’d love to hear from you.