Junior Excel Data & Complaints Analyst

CKB RECRUITMENT LIMITED; South Cerney; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

10% employer pension contribution

Annual performance-related bonus

25 days’ holiday

Hybrid working

Private health cover

Health cash plan

Eye-care package

Life assurance

Charity days

Free parking

Job summary

CKB Recruitment Limited is working with an established financial services organisation to recruit an Assurance & Complaints Analyst in South Cerney, Gloucestershire. You’ll use Excel to organise and analyse data, support MI reporting, and help keep records accurate as part of a hybrid working environment.

This role suits someone early in their career who enjoys problem solving, attention to detail, and learning about complaints and customer outcomes. GCSEs required.

Qualifications

• Knowledge of Excel formulas and confidence working with spreadsheets.
• An interest in problem solving and investigating discrepancies.
• An enthusiasm for data and MI, with a desire to develop your analytical skills.
• Strong attention to detail and an organised, methodical approach.
• Clear communication skills and the confidence to ask questions.
• A willingness to learn about complaints, quality assurance and customer outcomes.
• GCSE Maths and English at grade C/4 or equivalent.
• Experience involving administration, spreadsheets, reporting or customer service could provide a useful starting point.

Responsibilities

• Using Excel to organise, check and analyse information, making use of formulas.
• Helping prepare MI reports and identify trends, recurring issues and areas for improvement.
• Supporting complaints administration and keeping records accurate and up to date.
• Assisting with quality assurance checks and recording findings.
• Helping maintain information relating to vulnerable customers and risk events.
• Supporting wider administration, including data requests and training records.
• It’s a varied role where being curious, asking questions and checking the detail will help you make a difference.

Skills

Excel formulas

Problem solving

Data & MI

Attention to detail

Clear communication

Willingness to learn

GCSE Maths & English (C/4)

Education

GCSE Maths and English (Grade C/4)

Job description

CKB Recruitment Limited is working with an established financial services organisation to recruit an Assurance & Complaints Analyst in South Cerney, Gloucestershire. You’ll use Excel to organise and analyse data, support MI reporting, and help keep records accurate as part of a hybrid working environment.

This role suits someone early in their career who enjoys problem solving, attention to detail, and learning about complaints and customer outcomes. GCSEs required.