Associate Salesforce Product Manager

JPMorgan Chase & Co.; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global financial services firm in Greater London is seeking a Product Associate to drive product development and improvements within their Salesforce team. The ideal candidate will leverage their expertise in product management, work with cross-functional teams, and ensure successful delivery of features aligned with stakeholder needs. Proven experience with Salesforce as an Administrator, along with strong understanding of product development cycles, is essential for this role. Competitive compensation and growth opportunities are offered.

Qualifications

• Experience or equivalent expertise in product management.
• Proficient knowledge of the product development life cycle.
• Experience in product life cycle activities including discovery.

Responsibilities

• Identify new product opportunities based on stakeholder needs.
• Own end-to-end delivery of entire features.
• Write requirements, epics, and user stories for product development.

Skills

Product management expertise

Proficient knowledge of product development life cycle

Data analytics

Tools

Salesforce platform

Reporting & dashboards

Job description

As a Product Associate in the Salesforce team at JP Morgan Personal Investing, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and internal stakeholder feedback to fuel the creation of innovative products and continuously improve existing offerings for our internal customers. Collaborate closely with cross‑functional teams and play a crucial role in shaping the future of our platform and ongoing success.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our stakeholders through ongoing discovery
• Supports the collection of user research and business processes mapping to inform the strategic product roadmap and provide insight on potential product features that provide value to stakeholders
• Owns end to end delivery of entire features and contributes to key initiatives
• Considers and plans for upstream and downstream implications of new product features on the overall platform experience
• Writes the requirements, epics, and user stories to support product development
• Acts as a scrum master to coordinate sprint activities for the delivery team
• Coordinates and participates in peer and business testing to ensure new solutions meet the requirements and are ready for production rollout
• Supports and trains end‑users to drive adoption and maximize the platform’s capabilities
• Partners with cross‑functional teams to assist with broader Salesforce initiatives and improvements
• Participates in release and change management activities, compliance with the firm’s risk, controls, and regulatory standards
• Analyzes, tracks, and evaluates product metrics across the product development life cycle
• Configures complex reports and dashboards to enhance service operations

Required qualifications, capabilities, and skills

• Experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Exposure to operational management and change readiness work streams
• Developing knowledge of data analytics and data literacy
• Previous experience with the Salesforce platform, ideally as an Administrator or Consultant including but not limited to reporting & dashboards, standard data model and object relationships, security model, sales & service cloud capabilities

Preferred qualifications, capabilities, and skills

• Salesforce Administrator certification
• Excellent understanding of standard Salesforce object relationships, particularly unique ones such as Person Accounts, Activities, Opportunities etc.
• Excellent understanding of the standard Salesforce sharing model including role hierarchy, sharing rules, permission sets etc.

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