Product Associate - Client 360

JPMorgan Chase & Co.; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a product-minded professional to lead Client360 initiatives in London. You will collaborate with engineering and data teams to translate business needs into data-driven features and stories, driving client engagement and business growth.

The role requires 3+ years in product management or related problem-solving experience, with a strong emphasis on data analytics and communicating complex ideas to diverse audiences within a large financial services setting.

Qualifications

• 3+ years of product management or equivalent problem solving experience in top-tier environments.
• Proven ability to apply data analytics to business problems and to use data visualization tools.
• Understanding of JPMorgan Chase CIB business landscape and client engagement.

Responsibilities

• Drive value by designing, building and managing Client360 in collaboration with engineering and data teams.
• Translate business needs into clear data and product requirements, epics and user stories.
• Engage with senior stakeholders and C360 leads to align on priorities and success metrics.
• Collaborate across cross-functional teams to shape product direction and data domain strategies.
• Develop deep understanding of JPMorgan’s client engagement, GTM strategies, and relationship management.

Skills

Product management

Data analytics

Stakeholder management

Cross-functional collaboration

Communication

Job description

Client360 is one of JPMorgan Chase Commercial & Investment Bank’s strategic pillars, building the future of our business, and unifying the data fabric of all client activity. Combined with external data, Client360 leverages this unique data asset to deliver insight and enterprise rewiring at scale.

Join our dynamic team and make a meaningful impact by delivering high-quality products and services that resonate with clients. As part of Client360, you’ll champion user-centric service delivery, maximize the value and usability of data and AI solutions, and foster business satisfaction across the CIB.

Job responsibilities

You will play a critical role in driving value for the business, working closely with engineering and data teams to design, construct, and manage C360 with the ultimate goal of driving client engagement and business growth.

This position represents an excellent opportunity for candidates to:

• Drive customer-centric product development which translate business needs into tech / data requirements, epics and user stories.
• Leverage analytics and reporting tools to derive actionable insights from integrated data and third-party sources.
• Engage and manage relationships with a diverse set of stakeholders, including senior business leads and C360 leads.
• Collaborate closely with cross-functional teams to help shape the future of our products and ongoing success, becoming an expert in specific data domains related to a client.
• Build a deep understanding for how JPM engages our extensive client base, including go-to-market strategies, relationship management priorities, and business development.

Required qualifications, capabilities, and skills

• 3+ years of product management, or experience in other generalist problem solving environments, such as a top-tier management consultancy or investment bank.
• Proven experience applying data analytics to solve business problems, including proficiency with data visualization tools and data analysis methods.
• Knowledge of JPM’s business landscape with an understanding of how CIB engages clients with a broad set of products and services.
• Experience working across the product development life cycle, from requirements definition to execution
• Track record of demonstrating a high level of personal initiative, setting, and achieving challenging goals, and demonstrating entrepreneurial leadership.
• Demonstrated experience managing multiple project work streams.
• Strong written and verbal communication skills, with ability to articulate complex ideas clearly and effectively to a variety of audiences.